Assistant Manager Healthcare Account

2 weeks ago

Taguig, National Capital Region, Philippines eData Services Philippines Inc. Full time

Full time

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Attend to customer concerns and requests, and ensures client satisfaction
Assists the Manager in finding new methods, techniques and procedures to streamline existing processes and procedures in an effort to continually exceed customer requirements.
Helps monitor operational statistics and reporting trends, including reports, production statistics, volume projections, and takes appropriate action to ensure customer needs are satisfied and growth targets are met.
Promotes individual and group development, team member engagement and maintains a work environment that promotes positive communication.
Responsible for resolving complex problems or inquiries, ensuring overall compliance with government regulations and company policies.

Qualifications:

Graduate of Nursing, Medicine, or any Medical Allied Course
Preferably with BPO experience in Transcription
Preferably NCLEX passer
At least 2 years of management experience, or 4 years experience as a Supervisor .
Computer savvy, comfortable in a technology-enabled work environment.
Demonstrated ability to investigate and solve complex problems.
Excellent communication and diplomacy skills to work cross-functionally to influence others, drive results/change, and implement projects/processes.
Very customer-oriented with the ability to create and deliver exceptional customer experiences.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an Assistant Manager?

How would you rate your English language skills?

eData Services is an American Health and Information company operating in the Philippines for over 20 years. We employ doctors, nurses, pharmacists, dentists, physical therapists, medical technologists and other medical allied graduates.

We deliver customized services to over 500 clients throughout the United States; 24 hours a day, 7 days a week.

Our services include:

• Dictation Transcription (Medical and Legal)

• Comprehensive Medical History Taking by Telephone

o Insurance Eligibility, Benefit, and Coverage Verification

o Claim Denial Appeals and other EOB issues

o Securement of Treatment Authorizations

o Billing and Collections

o Preparation and Transmission of Referral Letters

o Incoming Telephone Call Handling

o Full Telephone Receptionist Services

o Lunch Hour Telephone Coverage

o Claims Submission

o Patient Inquiry Handling

We are HIPAA compliant and adhere to all Federal and State laws governing the security of Protected Health Information. All work is exchanged with our clients through encrypted internet connections. We utilize secured Microsoft Azure Cloud and on premise servers to ensure redundancy, speed, and security.

eData's head office is located in Beverly Hills, California. Our Philippine office is located in Ten West Campus Building, Mckinley West Fort Bonifacio Taguig,