Quality Analyst
2 weeks ago
Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Quality Analyst to join our growing company.
Job Responsibilities:
· Monitor and evaluate inbound and outbound interaction quality with the clients.
· Track issues in the quality monitoring systems or tools and analyze the results.
· Provide feedback to improve performance and develop training programs.
· Work with internal teams to define quality metrics.
· Report to the Analyst Supervisor the statistical date found in quality analysis.
Job Qualifications:
· Proven work experience as a Quality Analyst or similar role
· Excellent communication skills, both written and verbal
· Strong analytical and problem-solving skills
· Adept in Microsoft Office Suite
· Meticulous attention to detail
*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.
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