Data Analyst

2 weeks ago


Angeles City, Central Luzon, Philippines Connext Full time

Tasks and Responsibilities:

  • Attend and present findings in weekly reviews and meetings with Operations Leadership team.
  • Pull and analyze data for operations WBR and MBR presentations.
  • Collaborate to present findings in weekly, biweekly, and monthly business reviews across operations teams and business partners.
  • Maintain Looker, Zendesk Explore, and ActivTrak dashboards for all teams with continuous updates as fields change and new hires are brought on the team, challenge status quo and present ideas for new metrics.
  • Perform daily, weekly, monthly, and quarterly audits for compliance and business needs.
  • Perform quarterly audits of Confluence materials to ensure audit readiness and identify areas to update and improve with enablement leadership.
  • Work closely with quality management and business leadership for trends/concerns.
  • Oversight and proactive ownership of all operations data tables and dashboards, ensuring latest data science best practices are used.
  • Oversee projects to maintain and update business entity database; collaborate with partnership QBR and finding summaries.
  • Partner with business enablement to have strong subject matter knowledge in all operations workflows.
  • Maintain monthly or quarterly proficiencies for the sake of challenging metric viability and areas for improvement.
  • Provide assistance in GIN security response and project work for management.

Qualifications:

  • At least 2 years experience as Data Analyst
  • Has experience in the following: Power BI, Tableau, SQL, DAX, and Power Query
  • Has experience in mortgage related data
  • Knowledgeable in Looker, Zendesk Explore, Confluence, and ActivTrak.
  • Proficiency in using Zendesk.
  • Experienced in collaborating with the Operations team to present findings.
  • Strong knowledge of Microsoft Excel, including the ability to work with macros and advanced functions.
  • Experienced in dealing with the Operations team on WBR, MBR, and QBR.
  • Analyze data for operations WBR and MBR presentations.
  • Strong analytical abilities, including interpreting complex datasets, identifying trends and patterns, and deriving actionable insights from data.
  • Ability to approach problems logically, think critically, and develop innovative solutions is essential for success in this role.
  • Clear and coherent verbal and written to convey data insights and findings to stakeholders, collaborate with team members, and interact with clients or points of contact.
  • Keen attention to detail to ensure accuracy in data analysis, reporting, and interpretation.
  • Ability to work collaboratively in a team environment, as well as independently, is important for success in this role.
  • Adaptable to changing technologies and methodologies, as well as demonstrate a willingness to learn new tools and techniques to enhance their skill set.

Work Location: Onsite - Angeles City, Pampanga

Work Schedule: 10 PM - 7 AM, PH time Monday to Friday

What awaits you?:

  • Competitive Compensation
  • Monthly Allowance
  • 13th month pay
  • 25% night differential ** (terms apply)
  • Mid-Year Bonus ** (terms apply)
  • HMO Coverage & Life insurance
  • Mandated Government Benefits
  • Company provided equipment
  • Great Company Culture

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