Account Manager
2 weeks ago
Position Title: Account Manager
Salary: 45, ,000 PHP monthly
Reports To: Partner, Partner Advisor
Primary Relationships: Partner Staff
Date: March 2024
Schedule: TBD
High Level Responsibilities:
- Hiring: Collaborate with the Recruitment team to secure the right talent for the client, ensuring a match in skills and cultural fit.
- Coaching: Provide targeted coaching to Junior Account Managers and Line Leaders to bridge performance gaps, fostering an environment of success for the partner staff.
- Account Management: Acting as the primary point of contact (POC) for assigned clients, co-managing client staff, and ensuring their needs are met.
- Support and Guide: Serving as the escalation point for challenging scenarios, understanding staff needs to streamline their work.
- Performance Management: Monitor key performance indicators such as attrition and client satisfaction, understand the client's industry, and conduct regular business reviews.
- Partnership: Coordinate with key stakeholders to address the needs of clients and staff effectively, ensuring a harmonious working relationship.
Specific Responsibilities
- Account Management and Leadership
- Participate in new account introduction calls with the NAO Specialist based on the assigned roster.
- Act as the client's primary contact, addressing needs, issues, and inquiries.
- Schedule monthly client touchbases to discuss business, growth, and staff improvement strategies.
- Provide leadership and guidance to client's line leaders for their success.
- Mentor Junior Account Managers through coaching, weekly touchbases, involvement in client interactions, and discussions on career development and upskilling. Ensure quarterly performance evaluations are conducted.
- Arrange client visits, including logistics and itinerary planning.
- Offer client consultations focusing on remote staffing solutions and potential growth opportunities.
- Staff Management
- Oversee the staff onboarding process in partnership with Junior Account Managers.
- Monitor and support newly onboarded staff during their first 90 days.
- Execute CO Staff Evaluation processes, collaborating with TND as needed.
- Monitor line leaders and ensure Junior Account Managers perform staff side by sides.
- Conduct skip-level and triad sessions for staff in need of additional support.
- Track the progression of Performance Improvement Plans on a weekly basis.
- Manage flight risk to proactively address potential attrition.
- Spearhead skip level conversation to staff that is tagged as voluntary flight risk
- Work with Real-Time Analysts to monitor staff productivity and attendance.
- Manage staff timekeeping through HRIS for assigned rosters.
- Prepare and serve major disciplinary documentation to the staff
- Develop strategies with Junior Account Managers to enhance the overall staff experience.
- Lead monthly staff huddles to discuss employee success, best practices, client feedback, and challenges.
- Recruitment
- Coordinate with the recruitment team for role requisitions.
- Participate in recruitment calibration sessions.
- Provide weekly updates to clients on requisitions.
- Facilitate final interviews with clients, highlighting staff talents and making hiring recommendations.
- Engagement
- Uphold and advocate the company's mission, vision, and core values, promoting a positive work-life balance.
- Collaborate with Brand Management for company-wide events and announcements.
- Encourage staff participation in company-led training, activities, and events.
- Partner with Junior Account Managers to create engagement activities for assigned rosters.
- Celebrate staff birthdays in partnership with the Compensation and Benefits team.
- Support quarterly team-building events.
- Stakeholder Management
- Work with Finance on client billing inquiries, invoices, and fund requests.
- Coordinate with Office Management for equipment requirements and timely processing of requests.
- Collaborate with People Management for all HR matters.
- Partner with ISD for client data security and technology needs.
- Engage with IAD for quality audits, process reviews, and improvements.
Qualifications:
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (Airtable) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales, or a relevant field
COmpany Benefits:
- SSS, Philhealth, Pag-Ibig
- 13th Month Pay
- HMO and Life Insurance (AVEGA)
- Free Shuttle Service
- CO League - Monthly Company Activities
- CO Clubs
- CO Amenities Swimming Pool, Clinic and Kids zone
- CO Stars - Corporate Social Responsibility Involvement Scholarship Programs
- CO Academy - Training and Development Programs
- COolture Coach
- CO Gears
- Cool and Flexible Workplace
- Other Performance and Attendance Based Rewards
- Bereavement Leave
- Paternity Leave
- 7 days SOLO Parent Leave
- Magna Carta Leave
- Company Bank Loan
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