IT Support Engineer, Associate

2 weeks ago

Manila, National Capital Region, Philippines Infor Inc. Full time

IT Support Engineer will provide application support for a specific set of Infor products and other third-party application software.

What You Will Need?

Required skills:

  • Minimum 2 years of experience in application support, preferably in a global environment.
  • Knowledgeable in ServiceNow and Clarity for application support and issue tracking.
  • Experience in Incident Management
  • Proficiency in SQL (Microsoft/Oracle/DB2).
  • Proven software application troubleshooting skills.
  • Proficient in verbal and written communication to interact effectively with stakeholders and document support processes.
  • Minimum 2 years of experience in application support, preferably in a global environment.
  • Knowledgeable in ServiceNow and Clarity for application support and issue tracking.
  • Experience in Incident Management
  • Proficiency in SQL (Microsoft/Oracle/DB2).
  • Proven software application troubleshooting skills.
  • Proficient in verbal and written communication to interact effectively with stakeholders and document support processes.
What Will Put You Ahead?

Preferred Qualifications:

  • Ability to write scripts from scratch and understand existing scripts by examining them.
  • Strong and keen focus on operational performance metrics and trend analysis.
  • Solid track record in an operational/support role, with an understanding of incident/problem/change management and the ability to drive stability across organizations.
  • Background in a functional business area.
  • Ability to write scripts from scratch and understand existing scripts by examining them.
  • Strong and keen focus on operational performance metrics and trend analysis.
  • Solid track record in an operational/support role, with an understanding of incident/problem/change management and the ability to drive stability across organizations.
  • Background in a functional business area.
A Day in The Life Typically Includes:
  • Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage.
  • Track and monitor application issues through the centralized call tracking system.
  • Responds to incidents, recording incident activity and solving problems
  • Able to work independently utilizing all available support material and tools to successfully resolve problems or refer to appropriate 2nd line support within agreed service levels
  • Performs user administration to internal applications.
  • Manages workload effectively and provides accurate accounting of work and time allocation.
  • Maintains and creates documentation around technical troubleshooting and best practices. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of incidents or outages
  • Provides input regarding methods to increase operational efficiencies and technical product improvements
  • Become internal expert on supporting Infor software and other enterprise products
  • As the gatekeepers of the Production environment, responsible for ensuring the Change Management guidelines/policies are adhered to for all systems deployed to production.
About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.

At Infor we value your privacy that's why we created a policy that you can read here .

#J-18808-Ljbffr

  • Project Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines The Chemical Engineer Full time

    ABOUT UNILEVERUnilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will...

  • Associate, Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Northern Trust Corp Full time

    Associate, Support Engineer - Risk & Compliance page is loaded Associate, Support Engineer - Risk & Compliance Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R121346 About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been...

  • Associate Technical Engineer, Customer Support

    2 weeks ago

    Manila, National Capital Region, Philippines Finastra Full time

    OverviewWhat will you contribute?Reporting to the Technical Support Manager, the Associate Technical Engineer, Customer Supportis the key interface between Finastra clients on one side and the organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a...

  • Associate Technical Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Full time

    Associate Technical Support EngineerLocation: Taguig City, PhilippinesThe Technical Support Engineer (ATSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact center software solutions. Our solutions utilize complex technologies and the associated issues require...

  • Associate Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Prime System Solutions Full time

    About the job Associate Engineer - US Time zoneBusiness Unit: Network ServicesJob DescriptionThe Associate Engineer is responsible for remote management support for multiple clientnetworks of various sizes and levels of complexity. The Fast Response Technician positionrequires handling a full range of tasks, including desktop, server, network, and mobile...

  • Associate Engineer

    1 week ago

    Manila, National Capital Region, Philippines Shell of Asia Inc. Full time

    , PhilippinesJob Family Group:Maintenance, Reliability and TurnaroundsWorker Type:RegularPosting Start Date:May 31, 2024Business unit:Projects and TechnologyExperience Level: Early CareersJob Description: Where you fit inThe new SEAM organization integrates Safety, Environment & Asset Management activities, with a broad geographical footprint, that will...

  • Sr Associate, Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Northern Trust Corp Full time

    Sr Associate, Support Engineer - Corp Data page is loaded Sr Associate, Support Engineer - Corp Data Apply locations Manila, Philippines time type Full time posted on Posted Yesterday job requisition id R121164 About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in...

  • Associate Technical Support Engineer, Engineering, Crisp

    2 weeks ago

    Manila, National Capital Region, Philippines Kroll Full time

    Associate Technical Support Engineer, Engineering, Crisp Digital Services Digital Services | Manila, Philippines | In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not...

  • network support engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Remax International, Inc Full time

    Responsible for implementing and maintaining the network infrastructure in ways that optimize its performance for internal & external clients. Sustains a well functioning and reliable network system.Designs & develops scalable & maintainable network architecture that meets business objectives and Service Level Agreement .Executes project management...

  • network support engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Remax International, Inc Full time

    Responsible for implementing and maintaining the network infrastructure in ways that optimize its performance for internal & external clients. Sustains a well functioning and reliable network system.Designs & develops scalable & maintainable network architecture that meets business objectives and Service Level Agreement .Executes project management...

  • Associate Software Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Finastra Full time

    ResponsibilitiesWhat will you contribute?Reporting to the Manager of Software Development, the Associate Software Engineer designs, develops, analyzes, and maintains high-quality software product applications. This position is located in Manila.Responsibilities & Deliverables:Your deliverables as a Associate Software Engineer will include, but are not...

  • Associate Engineer, Technical Services

    4 days ago

    Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies. By joining us as an Associate Engineer, Technical Services, you will complete a 30-day extensive classroom and on-the-job training conducted by our process experts and leaders. The program will cover...

  • Payroll Delivery Associate

    2 weeks ago

    Manila, National Capital Region, Philippines ESOL IT SERVICES INC. Full time

    Role Summary:The Payroll Associate in our Manila Delivery Center will be part of the client delivery team, responsible for providing HR administration support. Key responsibilities include:Processing payroll and reconciling data for clients.Analyzing, researching, validating, and correcting daily HR data entry issues for client employees.Ensuring timely...

  • Operations Support Associate

    1 week ago

    Manila, National Capital Region, Philippines DYNAMITE GAMES PTE. LTD. Full time

    We are looking for an Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producer, game developers, artists and designer to create and operationalize HTML5 games.We have a vibrant and fun work environment, there are plenty of gaming sessions and...

  • Associate Engineer

    1 week ago

    Manila, National Capital Region, Philippines Shell of Asia Inc. Full time

    , PhilippinesJob Family Group:Information and DataWorker Type:RegularPosting Start Date:Business unit:Projects and TechnologyExperience Level: Early CareersJob Description: Where you fit inThe new SEAM organization integrates Safety, Environment & Asset Management activities, with a broad geographical footprint, that will support Shell's business & assets...

  • Associate Engineer, Technical Support Quote and Order Management

    1 week ago

    Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Emerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Associate Engineer, Technical Support Quote and Order Management, you will provide technical support to the sales offices, local business partners, and...

  • Amazon Seller Support Associate

    5 days ago

    Manila, National Capital Region, Philippines INTELEGENCIA BPO LLC CORP. Full time

    Position Description: Diverse Brands Support Associate, Amazon The Seller Support Associate acts as the primary interface between Diverse Brands Amazon Team and our vendors, providing phone and/or email support governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support...

  • Technical Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Integrated Computer Systems Full time

    ICS is one of the country's pioneer IT companies w/over 40 years of experience, providing end-to-end IT solutions. Join us now & be part of our team. Associate, Diploma or Bachelor's degree graduate in IT/Computer Science/Computer EngineeringTo do on-site diagnosis, isolation, replacement and repair of computer related problems including pull out and...

  • Technical Support Associate

    5 days ago

    Manila, National Capital Region, Philippines Foundever™ Full time

    Foundever is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status. ABOUT USAs caring for customers becomes the differentiator that drives consumer engagement and spend, Foundever is advancing its...

  • DevOps Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Broadridge Financial Solutions Full time

    Dev Ops Engineer (Hybrid-Flexible Options) page is loaded Dev Ops Engineer (Hybrid-Flexible Options) Apply locations Manila Ayala Ave time type Full time posted on Posted 10 Days Ago job requisition id JR At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career,...