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Customer Service Representative Voice

4 months ago

Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

Responsibilities:

  • Respond promptly and accurately to customer inquiries via inbound/Outbound call channels.
  • Assist customers with product information, account inquiries, order status, billing questions, and general support issues.
  • Resolve customer complaints and issues effectively and efficiently, striving for first-call resolution whenever possible.
  • Accurately document all interactions with customers, including details of inquiries, actions taken, and resolutions provided, in the system.
  • Identify opportunities to upsell or cross-sell additional products or services to customers, contributing to revenue generation goals.

Skills/Ability:

  • Proficient in spoken English, with excellent communication skills.
  • Prior customer service experience, ideally in home furnishing.
  • Efficient handling of inquiries and issue resolution. Problem-solving ability and attention to detail.
  • Proficiency in multitasking and working in fast-paced settings.
  • Positive attitude and dedication to delivering exceptional service.
  • Flexibility to work varied hours, including evenings and weekends.
  • Knowledge of home furnishing products and design trends preferred