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Technical Support Expert
2 weeks ago
Role: Technical Support Representative
Location: Clark
Monthly Pay: 34,500 PHP (includes base pay and allowances)
Here's how we take care of you:
- Monthly pay: 34,500 PHP (includes base pay and allowances)
- Competitive pay and benefits including health, dental, and vision
- Retirement savings plan
- Paid time off
- Continuing education support
- Ongoing training to grow your skills
As a Technical Support Representative, you will assist customers in staying connected with all aspects of their daily technical life. This involves providing support over the phone for various applications, networks, and technologies. The role also includes proactive outbound calls and handling inbound inquiries.
For over 25 years, Asurion has been at the forefront of innovation, not only in the tech solutions sector but also in fostering a culture that values its employees. At Asurion, we not only deliver outstanding service to customers but also ensure a positive work environment for our employees, enabling their career advancement while enhancing customer technology experiences.
Here's what you can expect to do:
- Offer technical support via phone, chat, and email (e.g. device setup, laptops, and consumer electronics)
- Maintain professionalism while resolving customer issues
- Meet service levels and sales targets
- Promote Asurion products and services
- Adaptability to handle various tasks such as claims, technical support, and other assigned duties
Here's what you'll contribute to the team:
- Education: High school diploma or equivalent work experience
- Minimum of 1 year BPO technical support program experience
- At least 6 months of BPO Sales experience
- Demonstrated expertise in supporting mobile technology and other devices
- Familiarity with multiple hardware platforms and operating systems
- Passion for customer service and assisting others
Bonus skills:
- Extensive experience in supporting various applications, networks, and technologies
- Background in managing and improving Net Promoter Score (NPS)
- Customer service experience in technical front-line settings
About Asurion
Asurion is dedicated to helping individuals safeguard, connect, and maximize the use of cutting-edge technology for a simpler life. Each day, our team of 19,500 professionals aids nearly 300 million people globally in resolving both common and uncommon tech challenges. We are readily available to provide same-day smartphone replacements, seamless streaming assistance, and tech support, ensuring you stay connected and fully enjoy your tech devices regardless of the brand or purchase location.
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