Teleperformance | Desktop Field Support

2 weeks ago


San Fernando, Central Luzon, Philippines Majorel (Formerly Arvato Bertelsmann) Full time

Overall Responsibilities:

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.Virtual desktop troubleshooting for remote staff.Perform laptop, desktop, printer and hardware setup and configurationsWorks with vendor support contacts to resolve technical problems with desktop computing equipment and software.Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.Trains and orients staff on use of hardware and software.Recommends and / or performs upgrades on systems to ensure longevity.Works with procurement staff to purchase hardware and software.Assesses functional needs to determine specifications for purchases.Orders computer supplies.Assists in maintaining LAN/WAN and telecom systems.Job Requirements:

Formal Education/Certifications

Undergraduate degree in a relevant field or CompTIA A+ CertificationPreferred – Microsoft Certified Desktop Technician certificationDesired - ITIL Foundations v3 certificationKnowledge & Experience1-3 years' experience in desktop supportExtensive experience supporting end users in a geographically-disperse, Microsoft-centric client-server environmentDetailed knowledge of support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systemsSolid working knowledge of current IT technologies across a wide variety of areas.Basic understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones (Avaya preferred)Knowledge and skills of Microsoft Windows 2010, Wi-Fi troubleshooting, Office 365 Suite, and basic networkingDesired – Knowledge of Citrix
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