Customer Service Representative
2 weeks ago
Essential Job Responsibilities:
Effectively handle a substantial influx of incoming calls pertaining to loan and dues accounts within the portfolio. (25% time)Initiate outbound calls to collect payments or arrange payment plans for delinquent accounts pertaining to dues and loans.(25% time)Accurately evaluate, identify, and promptly address inquiries from owners in a timely and efficient manner to proactively prevent any potential issues, while simultaneously fostering relationships through interactive communication to achieve utmost owner satisfaction. Thoroughly assess customer accounts using the appropriate tools and methodologies to determine the most suitable and necessary course of action. Offer suitable solutions and alternatives within the designated timeframe. Conduct follow-ups to ensure successful resolution, submit any required adjustments, and ensure meticulous documentation of the transaction is duly recorded. (25%)Collaborate with other departments to ensure owners receive timely and effective service to their account. (25% time)Performs other duties as needed Minimum Requirements and Qualifications:Education
High school diploma or G.E.D. equivalent Knowledge and skillsExcellent problem-solving, and decision-making abilitiesDetail-OrientedAbility to work in a continually changing environmentExcellent communication skillsStrong interpersonal skillsAbility to interact with multiple levels of the organizationStrong work ethic with high level of integrity and ethics.Collaborative and relational work style with proven success in a team environmentAbility to work within a structured schedule and a variety of shifts, which may include Holidays, evenings, mornings, and/or weekends as pre-determined by business need.Ability to use basic math skills including addition, subtraction, multiplication, and division, along with intermediate data entry/typing skills in an office or service center environmentAbility to use active listening skills to better understand the owner's needs; ability to empathize with others' needs and respond sensitively; ability to use good judgment to respond to objectives successfullyIn some limited instances, proficiency in Japanese, Portuguese, Spanish or other language is preferred Technical SkillsWorking knowledge of Microsoft Word and ExcelGood math aptitude and strong ability to type Job experience Two years customer service experienceFinancial background is preferred WHAT WE OFFER:Career advancement and training opportunities that will enhance the quality of your professional lifeRewards & RecognitionCompetitive Health insurance with Dental CoverageDiscounted hotel and resort stay at Wyndham propertiesE learning CoursesA fun and fantastic work environment that includes exciting activities and EventsOccupational Health and Safety Compliant WorkplaceShuttle Services-
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