Telephonic Nurse

2 weeks ago

Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

Full job descriptionOverview:

The Telephone Triage Nurse is responsible for providing safe and effective telephone assessments, patient care instructions, and directions to the appropriate level of care (emergent, urgent, medical/non-urgent and self-care).

The basic job responsibilities would include (not limited to):

  • Performing intake of phone calls from injured employees.
  • Completing telephonic health assessments and rendering appropriate health care advice with clinical decision-making using their clinical expertise in accordance with est. protocols, national guidelines to prioritize, effectively assess, to refer patients to the appropriate level of care based on medical needs.
  • Entering injured worker data into a claims application.
  • Conducting follow-up phone calls to injured employees for health reassessments (when indicated).
  • Maintaining accurate records for all incoming calls, including interventions and follow-up instructions.
  • Actively participating in internal triage quality assessments, workflow enhancements, and procedure updates.
  • Maintaining telephonic nurse triage assessment and advice standards in accordance with established protocols, policies, and procedures.
  • Referral of patients as appropriately identified to the correct medical facilities or providers leveraging network channeling tools as applicable

Required Qualifications:

  • Bachelor's degree in nursing (BSN) and a minimum of 2 years acute clinical experience or similar position required.
  • Philippines Registered Nurse
  • Experience in Nurse Triage functions an added advantage.
  • Written and verbal fluency in English
  • Candidate should be willing to work in US operation hours

Desired:

  • Experience in Worker's Compensation or Utilization Review (especially URAC guidelines) added advantage.
  • 2+ years related experience (preferred, e.g., telephone triage, urgent care, emergency department, triage, occupational health experience, orthopedics) with recent telephone or telehealth experience.
  • Ability to work in a fast-paced environment with heavy telephone triage intake.
  • Ability to work collaboratively with the team.
  • Strong critical thinking and customer service skills.
  • Great telephonic communication skills in English
  • Understanding of Schmitt Thompson protocols
  • Extensive knowledge of anatomy, physiology, and nursing care standards
  • Analytical skills to assess patient condition.
  • Effective oral communication skills to interview patients and explain next steps as well as to pass information on to other members of the care team.
  • Decision-making skills to quickly assign a rating.
  • Thorough understanding of infection control and health and safety standards
Familiarity with electronic medical records (EMR), word processing and email software programsWork Traits:

  • Demonstrates adequate knowledge of clinical care with emphasis on use of criteria, guidelines, and national standards of practice.
  • Demonstrates good written and oral communications, organizational and leadership skills.
  • Computer literate.
  • Demonstrates good time management skills.
  • Self-starter.

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