Triage Nurse
2 weeks ago
Full job descriptionOverview:
The Telephone Triage Nurse is responsible for providing safe and effective telephone assessments, patient care instructions, and directions to the appropriate level of care (emergent, urgent, medical/non-urgent and self-care).
The basic job responsibilities would include (not limited to):- Performing intake of phone calls from injured employees.
- Completing telephonic health assessments and rendering appropriate health care advice with clinical decision-making using their clinical expertise in accordance with est. protocols, national guidelines to prioritize, effectively assess, to refer patients to the appropriate level of care based on medical needs.
- Entering injured worker data into a claims application.
- Conducting follow-up phone calls to injured employees for health reassessments (when indicated).
- Maintaining accurate records for all incoming calls, including interventions and follow-up instructions.
- Actively participating in internal triage quality assessments, workflow enhancements, and procedure updates.
- Maintaining telephonic nurse triage assessment and advice standards in accordance with established protocols, policies, and procedures.
- Referral of patients as appropriately identified to the correct medical facilities or providers leveraging network channeling tools as applicable
Required Qualifications:
- Bachelor's degree in nursing (BSN) and a minimum of 2 years acute clinical experience or similar position required.
- Philippines Registered Nurse
- Experience in Nurse Triage functions an added advantage.
- Written and verbal fluency in English
- Candidate should be willing to work in US operation hours
Desired:
- Experience in Worker's Compensation or Utilization Review (especially URAC guidelines) added advantage.
- 2+ years related experience (preferred, e.g., telephone triage, urgent care, emergency department, triage, occupational health experience, orthopedics) with recent telephone or telehealth experience.
- Ability to work in a fast-paced environment with heavy telephone triage intake.
- Ability to work collaboratively with the team.
- Strong critical thinking and customer service skills.
- Great telephonic communication skills in English
- Understanding of Schmitt Thompson protocols
- Extensive knowledge of anatomy, physiology, and nursing care standards
- Analytical skills to assess patient condition.
- Effective oral communication skills to interview patients and explain next steps as well as to pass information on to other members of the care team.
- Decision-making skills to quickly assign a rating.
- Thorough understanding of infection control and health and safety standards
- Demonstrates adequate knowledge of clinical care with emphasis on use of criteria, guidelines, and national standards of practice.
- Demonstrates good written and oral communications, organizational and leadership skills.
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