System Support Analyst

2 weeks ago


Taguig, National Capital Region, Philippines IQVIA Argentina Full time

The call center nurse will serve as the virtual study coordinator for PIs (Principal Investigators) and patients participating in pregnancy registries and other observational trials.

The call center nurse will be the primary contact for patients and HCPs participating in a registry.

As a call center nurse, they will facilitate completion of protocol specific tasks remotely using the telephone, email, fax and various portals.

Some of the duties include (but are not limited to):

  • Providing information and follow up to incoming calls and emails per project direction
  • Administering informed consent verbally or online
  • Following up with patients and or HCPs per protocol
  • Collecting and entering data in the study electronic data capture system (EDC) per protocol
  • Recognizing and escalating any AE/SAE according to protocol
  • Resolving any data queries
  • Maintaining investigator site file as necessary
Qualifications:

  • Qualified candidates must have a bachelor's in science nursing (BSN) with 2+ years' experience, OBGYN experience a plus.
  • Previous experience in clinical trials or real world (phase 4) observational research
  • Fluent in English
  • Working knowledge of the principles of Good Clinical Practice (ultimately, they will need to pass GCP certification)
  • Good skill in using MS Windows and Office applications such as Excel, Outlook and Word.
  • Excellent interpersonal skills
  • Ability to pay close attention to detail
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.

We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.

Learn more at

#J-18808-Ljbffr

  • Taguig, National Capital Region, Philippines IQVIA Argentina Full time

    Role Purpose:Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...


  • Taguig, National Capital Region, Philippines Coca-Cola Beverages Philippines Full time

    Marketing Support – Systems & Process AnalystJob Title: Marketing Support – Systems & Process AnalystReporting Relationships:Reporting to: Systems & Help Desk Associate ManagerNumber of Direct Reports: N/ARole OverviewThe Marketing Support – Systems & Process Analyst ensures accurate and on-time processing of material code creation or exclusion...

  • systems analyst

    2 weeks ago


    Taguig, National Capital Region, Philippines Prime Manpower (A ManpowerGroup Licensee) Full time

    Systems AnalystPerforms development, implementation and support of application systems. Participates in functional and technical design. Provides ongoing support of application systems and provides coaching to other developers. May have achieved technology certification.Main Accountabilities:Design and code programs of a complex nature using standard...

  • Systems Analyst

    2 weeks ago


    Taguig, National Capital Region, Philippines Sun Life Financial Full time

    Systems Analyst - Cobol/DB2 page is loaded Systems Analyst - Cobol/DB2 Apply locations Taguig City, National Capital Region (Manila) time type Full time posted on Posted 30+ Days Ago job requisition id JR You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll...


  • Taguig, National Capital Region, Philippines GSS-PH Consulting Solution Inc. Full time

    Business/Systems Analysts (Information & Communication Technology) May be assigned either to lead Business/Systems Analysis resource within a project and/or a support team intended to render shared services to multiple projects (eg.- development of template artifacts, frameworks, methods, etc.). Tasks and Responsibilities:Lead the identification of...

  • Financial Analyst

    2 weeks ago


    Taguig, National Capital Region, Philippines System Soft Technologies Full time

    Job Description – Financial AnalystSystem Soft Technologies is a leading technology company that provides innovative solutions, analytics platforms, and consulting services to enhance innovation, business value, and competitiveness. For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230 MM+ company with a...

  • Sales Support Analyst

    2 weeks ago


    Taguig, National Capital Region, Philippines Nasdaq, Inc. Full time

    Sales Support Analyst - FinTech Commercial and Sales Operations page is loaded Sales Support Analyst - FinTech Commercial and Sales Operations Apply locations Philippines - Taguig City - National Capital Region time type Full time posted on Posted Yesterday job requisition id R Why NasdaqWhen you work at Nasdaq, you're working for more open and transparent...


  • Taguig, National Capital Region, Philippines Cognizant Technology Solutions Full time

    Job Description· Assist and participate with MDM implementation and other systems· Coordinate with stakeholders and different departments in IT.· Maintain and upgrade existing systems as required. Bring in new systems and technologies if necessary· Troubleshoot technical issues· Risk mitigation planning· Collaborate with Business Analysts, Project...


  • Taguig, National Capital Region, Philippines Cognizant Technology Solutions Full time

    Job Description· Assist and participate with MDM implementation and other systems· Coordinate with stakeholders and different departments in IT.· Maintain and upgrade existing systems as required. Bring in new systems and technologies if necessary· Troubleshoot technical issues· Risk mitigation planning· Collaborate with Business Analysts, Project...


  • Taguig, National Capital Region, Philippines Radix Systems Services Corporation Full time

    :Business/Systems Analyst role for IdentityScape is a streamlined presales and implementation role as presales provide a strategic perspective into each opportunity that needs to translate into the expectations from implementation. This role will also act as a Product Owner to some ongoing implementations.Responsibilities:1. Gather and analyze business...


  • Taguig, National Capital Region, Philippines Infor Inc. Full time

    Technical Support Analyst, Associate Country Philippines City Job ID 40135 Department Customer Support Experience Level ASSOCIATE Employment Status FULL_TIME Workplace Type Hybrid Responsible for providing world-class technical support for the Workforce Management application to Infor's enterprise clients. The Associate Support Analyst must be...


  • Taguig, National Capital Region, Philippines Radix Systems Services Corporation Full time

    :Business/Systems Analyst role for IdentityScape is a streamlined presales and implementation role as presales provide a strategic perspective into each opportunity that needs to translate into the expectations from implementation. This role will also act as a Product Owner to some ongoing implementations.Responsibilities:Gather and analyze business...

  • Analyst Programmer

    2 weeks ago


    Taguig, National Capital Region, Philippines Sun Life Financial Full time

    Analyst Programmer - Cobol/DB2 page is loaded Analyst Programmer - Cobol/DB2 Apply locations Taguig City, National Capital Region (Manila) time type Full time posted on Posted 30+ Days Ago job requisition id JR You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self....

  • Support Analyst

    2 weeks ago


    Taguig, National Capital Region, Philippines Glints Full time

    Support Analyst (Open for Fresh Graduates)Hybrid - BGC, TaguigNight ShiftDirect Hire - Full TimeWhat You'll Be Doing● Responding to our customer's iAuditor-related concerns through chat, email, and calls based on protocol and current metrics.● Documenting customer inquiries on all platforms, making sure they're accurate, complete, and compliant with the...


  • Taguig, National Capital Region, Philippines WTW Full time

    We are looking for a Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson's clients around the world. You will be tasked to be part of a support team various Azure Cloud Environments and maintain applications that powers all our cloud offerings. Our team...


  • Taguig, National Capital Region, Philippines WTW Full time

    We are looking for a Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson's clients around the world. You will be tasked to be part of a support team various Azure Cloud Environments and maintain applications that powers all our cloud offerings. Our team...


  • Taguig, National Capital Region, Philippines UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Sales Analyst

    2 weeks ago


    Taguig, National Capital Region, Philippines JTI (Japan Tobacco International) Full time

    Email This position will remain open until filled.Local applicants are welcome.Department: Sales - Trade and Commercial PlanningReporting to: Sales System and Master Data ManagerWHAT THIS POSITION IS ABOUT - PURPOSEThe incumbent acts as the in-house expert supporting the day-to-day operations of the Sales Force Automation solution (SFA) and maintain the...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    BRIEF JOB DESCRIPTION / NATURE OF WORK:Develops and maintains code according to technical program specification and applications standardsPerforms unit testing on codes developedEnsures version control procedures are strictly followed during integration testingManages compilation and creation of updated executable codesCreates deployment package for...


  • Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Location: BGC, Taguig (Onsite)Schedule: Dayshift BRIEF JOB DESCRIPTION / NATURE OF WORK:Develops and maintains code according to technical program specification and applications standardsPerforms unit testing on codes developedEnsures version control procedures are strictly followed during integration testingManages compilation and creation of updated...