Process Operations Lead

2 weeks ago

Manila, National Capital Region, Philippines Reps&Company Full time

Founded in 2017, REPS & Co. has rapidly become a leader in data analytics in the entertainment industry. Recognized on the Forbes list of America's Best Startup Employers, we focus on delivering advanced analytics that support data driven decisions. Our solutions provide comprehensive insights and forecasts, enabling us to have a better understanding and response to supply and demand in the ticketing world. With a commitment to driving innovation, REPS & Co. helps shape a dynamic market environment.

We are excited to add an Process Operations Lead to our Quality Control team Our team specializes in all processes that involve inventory and ensuring that all orders are accurate. Our main purpose is to make sure all tickets that we sell are valid and disclose any information that is required. Some of the tasks that we are in charge of are listed below:

Daily Tasks:

Learn a variety of complex, company specific, processes and software/systems to successfully perform position requirements.

Ensure all inventory is approved and cleared to be sold.

Analyze current business processes and workflows to identify areas for improvement and optimization.

Gather and document business requirements from stakeholders to support process improvement initiatives.

Develop and maintain process documentation, including process maps, standard operating procedures (SOPs), and business process models.

Conduct data analysis to identify trends, patterns, and opportunities for process optimization.

Provide recommendations for process enhancements and efficiencies to drive operational excellence.

Facilitate process workshops and training sessions to educate stakeholders on process changes and best practices.

Monitor and evaluate process performance metrics to track the effectiveness of implemented solutions and identify areas for further improvement.

Stay current with industry trends and best practices in business process management and automation.

Lead a team of shift managers, co-leading a team of Inventory Processing Specialists.

Perform all other duties as required.

Qualifications:

Technologically savvy and quick on a computer - ability to learn and apply new skills in a changing environment

Bachelor's degree in Business Administration, Management Information Systems, or related field.

Proven experience in business process analysis, process improvement, or related roles. (minimum 2 years experience)

Minimum 2 years experience of leading a team.

Strong analytical and problem-solving skills with the ability to think critically and strategically.

Proficiency in process mapping tools.

Knowledge of process improvement methodologies, such as Lean Six Sigma or Agile, is preferred.

Experience with data analysis and visualization tools, such as Excel, Tableau, or Power BI, is a plus.

Ability to prioritize and manage multiple tasks and projects simultaneously in a fast-paced environment.

Strong attention to detail and a commitment to delivering high-quality work.

Takes prompt action to accomplish department goals. Taking initiative to achieve goals beyond what is required, proactive and self motivated

Provides support for ad-hoc projects and initiatives as required.

#RemoteWork

Available to Work Pacific Time Zone

Your application will include the following questions:

How many years' experience do you have as a Process Lead?

How many years' experience do you have as an Operations Lead?

How would you rate your English language skills?

Do you have customer service experience?

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