Sourcing Process Lead

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STP JD_Sourcing Process Lead

Join Our Team as a Sourcing Process Lead at Zendesk in Manila

Are you a strategic thinker with a knack for optimizing procurement processes and maximizing value from vendor relationships? Do you thrive in a fast-paced environment where you can make a significant impact and drive continuous improvement? If so, Zendesk has an exciting opportunity waiting for you

Position: Sourcing Process Lead

Location: Manila, Philippines (Hybrid)

Why Zendesk?

At Zendesk, we're dedicated to empowering organizations to deliver exceptional customer experiences. As a Sourcing Process Lead, you'll play a pivotal role in achieving this mission by spearheading sourcing transactions, negotiating contracts, and ensuring compliance with procurement regulations. Join us in shaping the future of procurement and making a difference for our customers and employees alike.

The day-to-day

• Lead and manage complex negotiation processes to get favorable agreements for a variety of goods and services, employing strategic tactics to drive substantial cost savings for Zendesk.
• Complete thorough evaluations of current contracts, carefully pointing out areas that need improvement and putting subtle changes into place to improve the terms and conditions.
• Coordinate in the development and implementation of complex source-to-pay processes that use innovative strategies to increase cost- and operational-effectiveness across procurement operations.
• Serve as the primary liaison with Zendesk vendors, fostering strong relationships and ensuring compliance with contractual obligations.
• Collaborate closely with cross-functional teams, including legal, security, and finance, to create and implement playbooks that facilitate streamlined contract negotiation and execution, ensuring compliance with regulatory requirements and legal standards.
• Proactively identify and mitigate potential contract risks while also pushing for value-added advantages and cost-savings to maximize Zendesk's spending and drive sustainable business growth.
• Handle complicated questions and disagreements from internal partners and external vendors using your strong negotiation skills and smart problem-solving skills to reach solutions that are good for everyone
• Offer support and assistance to purchase requestors at every stage of the purchasing process, ensuring a smooth and efficient experience from start to finish.

Skills and Qualifications

• Bachelor's degree in Procurement, Supply Chain Management, or related field.
• Minimum of 6 years of relevant experience in procurement, strategic sourcing, or contract negotiation.
• Strong quantitative skills with the ability to analyze complex problems and propose data-driven solutions.
• Proficiency in Excel and PowerPoint, with experience in conducting rigorous analyses and preparing presentations.
• In-depth knowledge of procurement regulations, contract documents, and legal specifications.
• Experience in sourcing, procurement, or consulting is preferred.
• Excellent communication and networking skills, with the ability to collaborate effectively within cross-functional teams.
• Demonstrated ability to adapt to a fast-paced environment and adjust priorities accordingly.
• Exceptional attention to detail and commitment to maintaining high-quality standards.
• Ability to work effectively both independently and as part of a team, fostering collaboration and cooperation.
• Flexibility and agility in responding to changing business needs and priorities.
• Strong relationship-building skills, with experience in maintaining positive interactions with stakeholders across different functions.
• Customer-centric mindset, with a focus on delivering value and exceeding expectations.
• Proactive and results-oriented approach to problem-solving and decision-making.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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