Geneva Client Support Representatives

2 weeks ago

Manila, National Capital Region, Philippines Open Access BPO Full time

Salary TBD
19/F Robinsons Summit Center, Ayala Avenue, Makati, PH

QUALIFICATIONS
  • Must have over a year of experience in Accounting, working with Portfolio Management, Fund Accounting, Prime Broker, or other global back office financial accounting solution
    • Knowledge of fundamental financial instruments (equities and fixed incomes) is preferred
  • With more than a year of Architecture experience, handling SQL, Databases, UNIX/Linux, or Networking preferred
  • Strong background on accounting or have previously worked for any finance-related accounts (JP Morgan, Bank of America, Thomson Reuters, Bloomberg, etc)
    • Intermediate knowledge of business finance; prior work experience in hedge funds and mutual funds is a plus
  • Experienced in collaborating with different people across multiple department
  • Proven aptitude to learn complex technical, financial, and theoretical information in a timely manner is required
  • Excellent written and verbal English communication with a strong attention to detail are required
  • Must be a critical thinker with good analytical skills and attention to detail
  • With advanced technical skills, with basic understanding of Unix, Linux, MSSQL, Databases
  • Works well even when under pressure; can be resourceful, even with limited tools and resources
  • Willing to work during graveyard shifts and holidays. Open to schedule swaps as needed (US to APAC, US to EMEA)
RESPONSIBILITIES

As a Client Support Representative for our Client Services team, you are expected to provide great service to clients by resolving technical and product functionality inquiries via phone, web, and email to ensure the successful use of our solutions and a high level of customer satisfaction.

  • Provide comprehensive technical support by resolving inquiries via phone, email, and web
    • Ensure responses are timely and align with departmental and team service levels and objectives
  • Collaborate with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results
  • Continue internal education, training, and certifications to stay ahead of an evolving technical and financial industry—learn new product releases, and increase your value to the company and the client
  • Own and address client needs and product issues from inception to resolution
    • Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
  • Maintain and create detailed documentation by logging of support cases, email and knowledge base articles for client and internal use
  • Perform other tasks as required by the program and the company

SS&C is a global provider of investment and financial services and software for the financialservices and healthcare industries.Named to Fortune 1000 list as top US company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financialservices and healthcare organizations, from the world's largest institutions to local firms,manageand account for their investments using SS&C's products and services.

SS&C is an Equal Opportunity firm that does not discriminate against any applicant or employeeonthe basis of race, color, religious creed., disability, veteran status, or any classificationprotected by applicable discrimination laws.

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zsrv hours This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.

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zsrv hours This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.

zsrv hours This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.

zsrv hours This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.

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zsrv hours This cookie is installed by Zoho Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.

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