Customer Support Representative

2 weeks ago

Manila, National Capital Region, Philippines Sagan Full time

Job Position: Customer Support Representative
Location: Remote (PST Timezone)
Salary Range: up to 1200 USD

Work Schedule: Monday - Friday 2 PM-7 PM, Saturday - Sunday 9am-5pm PST

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Client Overview:

Sagan represents a reputable tree service company based in Seattle, Washington, USA. With 17+ years of experience in the industry and growth plans, we are looking for a dedicated Customer Service Representative to join our team. Your primary role will be to answer phone calls, texts, and emails from customers during evenings and weekends (Pacific Time), and schedule estimate appointments using Google Calendar and SingleOps (tree service software we will teach you about). When not engaging with clients, you will handle data entry, client follow-ups, and other basic logistics tasks.

This is a great opportunity to join a growing company with a supportive team. You will receive training from our scheduler and other CSR, along with access to training materials that you can read/watch to get ramped up. This role starts with a trial period and has the potential to become a permanent position with increased pay and benefits as you grow more comfortable and proficient in the role.

Role Description:

The ideal candidate for this role is detail-oriented, tech-savvy, solution-focused, and an excellent communicator. You should have a keen eye for detail and be self-motivated with a strong ability to multitask. Its common for you to be doing one data entry task, get pulled into a client phone call, and then go back to the data entry task making sure no details got missed along the way is crucial. Previous experience in customer service and comfort with scheduling and communication tools will help you succeed in this role. Familiarity with the tree service industry is a plus but not required.

Responsibilities:

  • Answer phone calls, texts, and emails from customers.
  • Schedule estimate appointments using Google Calendar based on learning the Seattle area map, best routing techniques, etc.
  • Perform data entry, client follow-ups, and basic logistics tasks.
  • Provide outstanding customer service and maintain a professional demeanor.
  • Collaborate with team members and management using Slack and other communication tools.

Software Requirements:

  • Proficiency in Outlook and Google Calendar.
  • Familiarity and comfort with Dialpad or VOIP systems is a plus.
  • Familiarity and comfort with Slack is a plus.

Qualifications:

  • Experience in customer service or a similar role.
  • Fluent in conversational English.
  • Impeccable written and verbal communication skills.
  • High attention to detail and ability to multitask.
  • Self-motivated team player who thrives in a fast-paced environment.
  • Ability to work evenings and weekends (Pacific Time).

  • In manila

    2 weeks ago

    Manila, National Capital Region, Philippines Customer Service Representative Full time

    Customer Service RepresentiveHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer:QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu, Insular Bldg. AyalaCebu, I.T park lahug apasCagayan de Oro, TeleperformanceDavao, TeleperformancePaid trainingFree...

  • Sagility Bridgetowne

    2 weeks ago

    Manila, National Capital Region, Philippines Customer Service Representative Full time

    POSITION:CSR (VOICE)EDUCATIONAL ATTAINMENT:4 year course graduates with or without BPO experienceWORK EXPERIENCE:Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE:Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differentialHMO coverage for employee upon Day 1 and HMO...

  • Customer Support Representative II

    2 weeks ago

    Manila, National Capital Region, Philippines SupportNinja Full time

    Job Summary: The Customer Support Representative II will be responsible for providing exceptional customer support by answering support tickets, answering customer support calls, writing knowledge base articles, setting up customer calls for CSMs, and ad-hoc special projects. This position will ensure customer satisfaction by providing timely and accurate...

  • Customer Support Representative

    6 days ago

    Manila, National Capital Region, Philippines BAYTECH BPO CORPORATION Full time

    They say AI will end call center jobs. Not in Baytech.We are looking for customer support superstars to join our team.We are embarking on an exciting journey to bring AI (artificial intelligence) solutions to the market. We are inviting you, yes, YOU to join us.We like to work hard but play hard. Yacht cruises, fun team-buildings, out of-town-trips, flights...

  • Business Sales Development Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Phoenix Support Services Full time

    Business Sales Development Representative Phoenix Support Services, established in 2019 and located in the Philippines, is the in-house support center of Advanced Digital Media Services—a startup full-service digital marketing company in the US. Our company encourages a healthy work-life balance through a remote work setup and provides limitless...

  • Product Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Product Support Representative page is loaded Product Support Representative Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R071272 Acquire BPO is an award-winning, global business outsourcer with 8,500= staff operating out of Class A offices in 16 locations across the Philippines, Australia, the...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Lexieconsulting Full time

    Company DescriptionLexie Staffing and Business Consulting is a Recruitment Process Outsourcing (RPO) company based in Bulacan. We help connect talented individuals with new job opportunities that are perfect for them. Our mission is to bridge the gap between what you want and need, providing a better way to connect great people with great opportunities.Role...

  • Customer Service Representative Plaridel Bulacan

    2 weeks ago

    Manila, National Capital Region, Philippines Lexieconsulting Full time

    Email Pioneer AccountDevelop strong customer relationships and responsible for resolving queries of the customers through e-mail and chat. Handling outbound calls to and from customers, listening to customer's needs or issues, and providing helpful solutions to their problems. Seniority levelSeniority level Mid-Senior level Employment typeEmployment type...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Lexieconsulting Full time

    We are looking for a Customer Service RepresentativeBulacanWith Call Center experience focus on Medical Billing CollectionWilling to work onsiteHighschool College Level Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionContact Center - Customer Service Officer (Voice) National Capital Region, Philippines 3 linggo...

  • Technical Support Representative II

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Technical Support Representative II page is loaded Technical Support Representative II Apply locations Manila time type Full time posted on Posted 3 Days Ago job requisition id R79481 This position is under the LexisNexis Risk Solutions Operations. LexisNexis Risk Solutions is a leader in providing essential information that helps customers across all...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Callhounds Global BPO Full time

    Job Title: Customer Support Representative (CSR)Company: Callhounds Global BPO CorporationLocation: Eastwood City, Quezon City, Metro ManilaJob Type: Seasonal Account (2 months): Ecommerce/Retail (Voice)About Callhounds Global BPO Corporation:Callhounds Global BPO Corporation is a leading provider of exceptional customer service solutions, known for our...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....

  • Customer Service Representative Sagility Pasig

    2 weeks ago

    Manila, National Capital Region, Philippines Lexieconsulting Full time

    Customer Service Representative Sagility Pasig Healthcare customer service representatives are responsible for interacting with patients, families, and other stakeholders to answer questions about healthcare services or products. They may also be tasked with scheduling appointments, handling billing issues, and providing general customer service support....

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines NeksJob Philippines Full time

    Customer Service Representative | CSR Role | Apply Now (Vertis north)Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or...

  • Customer Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Lawnstarter Inc. Full time

    LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.Our company is flourishing at an incredible pace, profitable and...

  • Customer Service Representatives

    2 weeks ago

    Manila, National Capital Region, Philippines Neksjob Full time

    Job description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.

  • Non-Voice Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Lexie Staffing & Business Consulting Full time

    Company DescriptionLexie Staffing and Business Consulting is a Recruitment Process Outsourcing (RPO) company based in Bulacan. We help connect talented individuals with new job opportunities that are perfect for them. Our mission is to bridge the gap between what you want and need, providing a better way to connect great people with great opportunities.Role...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....

  • Customer Success Representatives

    3 days ago

    Manila, National Capital Region, Philippines Wells Fargo Philippines Full time

    About this role:Wells Fargo is seeking an Associate Customer Success Representative for one of the biggest lines of business for consumer operations in Manila. In this role, you will:Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels...

  • Customer Relations Services Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Shopping Center Management Corporation Full time

    Customer Relations Services Representative (SM Mall of Asia) Manila, Philippines Opportunity Expired The CRS Representative supports the CRS Group in implementing the security policies in the mall. This includes creating a pleasant atmosphere in the mall by ensuring the safety and well-being of the customers. Enforces mall policies, deter disruption and...