Strategy and Innovation

2 weeks ago


Paranaque City, Calabarzon, Philippines Generika Drugstore Full time
Strategy and Innovation (Consumer Engagement) | Specialist Role

Full time

Add expected salary to your profile for insights

Strategy & Innovation Specialist – Customer Experience

Job Purpose

The Strategy & Innovation Specialist plays a pivotal role in driving forward-thinking strategies and innovative solutions tailored to enhance customer experience. Supports the Strategy and Innovation Lead in conceptualizing and executing innovative initiatives, be it process enhancements, strategic partnerships, or the introduction of new programs, as well as documenting and managing the entire program lifecycle with a keen focus on customer satisfaction and loyalty. The primary objective is to continually elevate the customer journey and satisfaction. Additionally, this position interfaces closely with the marketing and retail promotions team to ensure seamless integration of customer insights into our initiatives, thereby bolstering acquisition efforts and fostering sustained engagement and satisfaction among our existing customer base.

Job Responsibilities

  • Champion the Customer Experience and Generika's Loyalty Program in partnership with the Strategy and Innovation Lead.
  • Support the Strategy and Innovation Lead in developing and implementing key customer-centric initiatives aimed at addressing critical concerns throughout the customer journey.
  • Collaborate with other departments to ensure a consistent and positive customer experience, actively contributing ideas and insights to overcome customer challenges.
  • Monitor and address customer concerns within the loyalty program promptly and professionally.
  • Conduct and gather valuable customer insights through various methods, including store observation, surveys, and mystery online and offline shopping.
  • Translate customer insights into actionable reports for stakeholders, ensuring the dissemination of easily understandable information across the business support group.
  • Handle administrative tasks related to customer-centric initiatives and projects under the scope of the strategy and innovation team.
  • Provide essential support for key strategic projects, including facilitating planning sessions and overseeing day-to-day processes
  • Document processes and standard operating procedures (SOPs) for innovative solutions, ensuring clarity and consistency in execution.
  • Prepare concise and relevant reports, presentations, and documentation to effectively communicate project progress and outcomes.
  • Demonstrate in-depth knowledge of the company's products and services

    Job requirements
  • Bachelor's/ College Degree in Business Management, Business Administration, Economics or other related courses
  • At least 2 years of working experience in the related field is required for the position.
  • Preferably with CRM, Healthcare/ Retail Pharma, and Project Management Background.
  • Applicants from the BPO industry are also welcome to apply
  • Certifications/ Licenses Preferably Project Management, CRM, healthcare-related certifications but not required.

    Competencies
  • Naturally Curious and Inquisitive
  • Self-starter who can work without constant supervision
  • Critical Thinking, Problem Solving, Customer Centric
  • Excellent interpersonal skills
  • Strong project and time management skills
  • Highly organized and detail-oriented
  • Excellent communication skills, both oral and written in Filipino and English
  • Proficient on MS Office with advanced knowledge in MS Excel and MS Powerpoint
  • Strong presentation and storytelling skills
  • Able to follow instructions from superior

    PERKS & BENEFITS
  • Aside from Government Mandated Benefits, profit sharing based on company performance
  • Discounts on Medicines from Generika Drugstores
  • Retirement Plan
  • Be part of the Ayala Corporation ecosystem
  • Upskill, learn, and lead innovation projects and project management
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an Innovation Specialist?

How much notice are you required to give your current employer?

Are you willing to undergo a pre-employment background check?

Generika Drugstore is the pioneer in the retail of generic medicines in the country established in 2003. Generika Drugstore provides access to quality affordable generic medicines specially to underserved communities. With over 800 stores nationwide and growing, Generika Drugstore aims to become the most innovative drugstore chain driven by a strong sense of social purpose. Generika Drugstore is at the forefront in providing quality affordable healthcare with superior customer service.

Generika Drugstore is a member of AC Health- a wholly owned subsidiary of Ayala Corporation for its healthcare portfolio.

Generika Drugstore is the pioneer in the retail of generic medicines in the country established in 2003. Generika Drugstore provides access to quality affordable generic medicines specially to underserved communities. With over 800 stores nationwide and growing, Generika Drugstore aims to become the most innovative drugstore chain driven by a strong sense of social purpose. Generika Drugstore is at the forefront in providing quality affordable healthcare with superior customer service.

Generika Drugstore is a member of AC Health- a wholly owned subsidiary of Ayala Corporation for its healthcare portfolio.

Don't provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr

  • Paranaque City, Calabarzon, Philippines Generika Drugstore Full time

    Strategy & Innovation Specialist – Customer ExperienceJob PurposeThe Strategy & Innovation Specialist plays a pivotal role in driving forward-thinking strategies and innovative solutions tailored to enhance customer experience. Supports the Strategy and Innovation Lead in conceptualizing and executing innovative initiatives, be it process enhancements,...


  • Paranaque City, Calabarzon, Philippines Mondelez España Galletas Production SLU Full time

    Senior Category Marketing Manager, Innovations - Bev & MealsAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It With Pride.Working with cross-functional global and regional teams, you support portfolio strategy that aligns with the category vision to drive sustainable brand growth and to deliver...


  • Paranaque City, Calabarzon, Philippines Johnson & Johnson Full time

    Senior Analyst, Commercial Services (Contract Management)The Johnson & Johnson MedTech Companies have been working to make surgery better for more than a century. With substantial breadth and depth in surgical technologies, orthopedic and interventional solutions, we aspire to improve and enhance medical care for people worldwide. Together, we are working to...


  • Paranaque City, Calabarzon, Philippines Solaire Resort and Casino Full time

    POSITION SUMMARYThis role will oversee a team of analysts and developers, focusing on continually upgrading our online presence, analyzing traffic flow, and optimizing conversion ratios. The ideal candidate will have a strong background in digital marketing, web management, and team leadership, with a deep understanding of website optimization, analytics,...

  • Sales Manager

    2 weeks ago


    Paranaque City, Calabarzon, Philippines RecruiterPH Full time

    Responsibilities:Develop and implement sales strategies and tactics to achieve company sales goals and objectives.Set clear sales targets and objectives for the team and monitor their progress toward achieving them.Create and execute sales plans and budgets, taking into consideration market trends, competition, and customer needs.Build and maintain strong...

  • Visual Merchandizer

    2 weeks ago


    Paranaque City, Calabarzon, Philippines Landlite Philippines Corporation Full time

    Design and implement appealing and eye-catching visual displays for our retail locations within the lighting solutions domain.Collaborate with the marketing team to align visual merchandising with branding and marketing strategies.Analyze space utilization and customer flow to enhance the shopping experience and increase sales.Stay abreast of industry trends...

  • Service Engineer

    2 weeks ago


    Paranaque City, Calabarzon, Philippines RecruiterPH Full time

    Job DescriptionResponsibilities:Using various strategies and tools to provide effective solutions to customers' concerns.Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.Promptly following up on service requests and providing customer feedback.Monitoring equipment and machinery performance and...

  • Quantity Surveyor

    2 weeks ago


    Paranaque City, Calabarzon, Philippines CHINA ROAD AND BRIDGE CORPORATION Full time

    Quantity Surveyor Responsibilities:Reviewing construction plans and preparing quantity requirements.Scrutinizing maintenance and material costs, as well as contracts to ensure the best deals.Liaising with site managers, clients, contractors, and subcontractors.Preparing reports, analyses, contracts, budgets, risk assessment, and other documents.Advising...

  • Logistic Associate

    2 weeks ago


    Paranaque City, Calabarzon, Philippines Fourtify Inc Full time

    1. Logistics Management - Coordinate and optimize transportation and distribution activities to ensure timely and cost-effective delivery of goods. Collaborate with logistics partners to streamline shipping processes, monitor delivery performance, and resolve any issues that may arise.Procurement - Develop and execute sourcing strategies for materials and...


  • Paranaque City, Calabarzon, Philippines Solaire Resort and Casino Full time

    Partner with various business units in the planning and execution of annual property-wide budgets.Provide analytic reports in measuring performance indicators, highlighting trends, and comparing against standards and benchmarks.Execute regular ad-hoc analyses and presentations requested by the Board of Directors and other top leaders.Responsible for the...

  • Senior Accountant

    2 weeks ago


    Paranaque City, Calabarzon, Philippines Johnson & Johnson Full time

    Our Global Services Finance Team is growing, and we are looking for people with strong accounting and finance backgrounds. We provide outstanding, efficient financial services, and compliance—in a J&J way—to our Operating Companies around the world.The Finance and Accounting team is responsible for the complete and accurate accounting of all the general...


  • Paranaque City, Calabarzon, Philippines Sonak Corporation Full time

    Responsibilities:Accountable for developing and executing comprehensive year-long 360 communication plans for the assigned brand. This role involves collaborating closely with management to address marketing-related issues while fostering positive and productive working relationships with all team members.Oversee the alignment of brand direction and take...


  • Paranaque City, Calabarzon, Philippines Sonak Sports Specialists Inc. Full time

    Job Description:· Create business strategies to attract new customers, expand store traffic, and enhance profitability· Generate ideas about future retail activities to ensure sales target achievement; maintains up to date knowledge of the marketplace, competitors and retail business trends· Do a regular analysis of day-to-day flow of stores· Do the...

  • Brand Manager

    2 weeks ago


    Paranaque City, Calabarzon, Philippines Kenvue Full time

    Come work at the forefront of science - and help the brands you grew up with grow and evolve into the next generation. Job Description - Brand Manager W) Brand Manager W Description Kenvue is currently recruiting for: Brand Manager – OTC This position reports to a Senior Brand Manager and is based in Paranaque, Philippines The Brand Manager is...


  • Paranaque City, Calabarzon, Philippines NCSI (Formerly Asticom) Full time

    Management (Manufacturing, Transport & Logistics) Full time Add expected salary to your profile for insights The Tariff and Pricing Assistant Manager will assist in developing and managing pricing strategies and ensuring compliance with tariff regulations. This role involves analyzing market trends, collaborating with various departments to align pricing...

  • content creator

    2 weeks ago


    Paranaque City, Calabarzon, Philippines Forest Lake Development Inc Full time

    FOREST LAKE DEVELOPMENT, INC.is actively seeking an enthusiastic Content Creatorwho is innovative, creative, and visionary to anticipate the needs of the market. The candidate is expected to have a wide range of experience using social media platforms (Facebook, Instagram, Twitter, YouTube, etc.).Job Responsibilities:Organize and set up plans on digital...

  • HR Specialist

    2 weeks ago


    Paranaque City, Calabarzon, Philippines Aces Chassis Management And Marketing Corp. Full time

    We are looking for a highly skilled HR Specialist to join our team. The ideal candidate will possess expertise in recruitment, employee relations, HR information systems, employee training and development, and conducting disciplinary actions. This role requires a proactive, detail-oriented individual who can handle multiple tasks efficiently while...


  • Paranaque City, Calabarzon, Philippines Reeracoen Philippines Full time

    Retail Assistants (Retail & Consumer Products) -Identifying potential customers through networking initiatives, cold-calling, and email communications.-Preparing and delivering sales presentations to potential and existing customers.-Preparing regular sales reports as well as sales territory plans.-Researching competitors' products, pricing, and product...

  • Finance Manager

    2 weeks ago


    Paranaque City, Calabarzon, Philippines SOW Philippines Fullfillment Inc. Full time

    Perform financial management duties including generating financial data, compiling and submitting reports, analyzing industry trends and assessing the financial health of the company.Oversee the operations and development of the company's finance departments including creating and reviewing policies, budgeting, recruiting, training and conducting regular...


  • Paranaque City, Calabarzon, Philippines JBW FloorCenter, Inc. Full time

    Management - Store (Retail & Consumer Products) High performers are rewarded with our unlimited incentive scheme.Direct Hiring\Probationary StatusGood Salary Packagemandatory BenefitsFree UniformQUALIFICATIONS:Candidate must possess at least a Bachelor's/College Degree, in Interior Design, Ceramic Engineering, Industrial Engineering, Marketing, Commerce...