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Customer Service
3 months ago
Job Description:
We are currently seeking a proactive and dynamic Customer Service Representative for our Trade Sales Section. This role involves actively managing and coordinating order fulfillment processes to ensure seamless operations and excellent customer satisfaction.
Key Responsibilities:
Process Transfer Orders:
Coordinate with branch office personnel, 3rd party truckers, or our own trucks and checkers in Cold Storage Warehouses (CSW). Ensure all necessary permits are complete and verify inventory availability for items ordered by branch offices.Assist in Order Management:
Receive orders from PSR (Presales Representative). Create sales orders in NetSuite. Monitor trade inventory periodically. Track deliveries of trade orders, ensuring all orders are fulfilled. Coordinate with 3rd party truckers for Manila orders if needed.Qualifications and Skills:
Bachelor's degree in Business Administration, Supply Chain Management, or a related field is preferred. Minimum of 2 years of experience in customer service, logistics, or supply chain roles. Proficiency in using NetSuite or similar ERP systems. Strong organizational skills and attention to detail. Excellent communication and coordination skills. Ability to think critically and solve problems proactively. Strong multitasking abilities and capacity to manage various tasks simultaneously. Willingness to work at the border of Taguig and Pasig or relocate to the area.Key Attributes:
Proactive Management: Actively manage situations and find solutions for arising issues by coordinating with internal and external parties, as well as clients. Control Tower Monitoring: Monitor order fulfillment processes, ensuring timely and accurate completion of orders. Detail-Oriented Execution: Entering orders into the system is just one part of the job; the key is actively overseeing the entire process to ensure smooth operations.About us
Golden Acres Food Solutions Inc is a direct Importer & Distributor of Frozen imported food products from different countries primarily frozen items such as Beef, Pork, Chicken, Dairy, Bakery Products, and Sauces, to Frozen Fruits & Vegetables. It has evolved to be a complete one-stop source for restaurants, commissaries, food chains and hotels. Despite heavy competition, we have become the trusted partners of restauranteurs who demand only high-quality food consistently at a price that allow their restaurants to thrive.Work location is at the border between Taguig and Pasig, Barangay Ibayo-Tipas. Commuting there can be challenging and we therefore only accept applications with relative short commuting distance or willingness to re-locate.
Golden Acres is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at Golden Acres and be part of a dedicated team that is committed to excellence in the food supply chain industry
