Customer Service Representative

2 months ago


Manila, National Capital Region, Philippines EPS STAFFING SERVICE GROUP, INC. Full time

Position: Contact Center Executive (CSR)

Job Type: Permanent/Project-based (Full-time)
Work Arrangement: Fully Onsite; Office location: Sheridan Business Center, Mandaluyong
Work Schedule: Monday to Friday (day shift, regular work hours)
Start Date: ASAP

Qualifications:

Must be a Bachelor's Degree Graduate of any course.Ability to clearly communicate in both spoken and written English.Has at least 1 year of voice account experience.Insurance experience is preferred but not essential as full training will be provided.Experience working within a contact centre / call centre is preferred (voice, email or live chat).Demonstrates experience of being able to multitask.Demonstrates experience maintaining patience and empathy when dealing with challenging customers.Demonstrates experience listening clearly and being able to solve problems for customers.Ability to remain calm in stressful situations.Responsibilities:Handling inbound / outbound calls, live chats and emails ensuring adherence to performance measures set within your respective team.Being able to multitask and handle concurrent enquiries is a key requirement for this role.Listening and understanding clearly what the customer needs during their enquiry / interaction and handling in an efficient and emphatic way ensuring that enquiries are closed first time demonstrating both EQ & common sense.Ability to communicate in a simple language that the customer understands without missing key technical details.While calls, emails & chats have scripts and templates to help manage the response to customers we need to ensure that common sense and personal judgement are made on the answers provided to customers.Participate in service improvement initiatives where applicable and drawing upon service experience to identify points of pain or opportunity to be able to improve our service.

  • Manila, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time

    Transworld Systems Customer Service LLC (TSI)US Utility account (similar with MERALCO)We need 40 agents to start on October Preferably with telco and upselling experience in BPO industry. Perks:Up to 30k salary package.Uncapped monthly Incentives with sales commission.Fixed weekends off.20% night differential.Free hmo for 2 dependents upon regularization....


  • Manila, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time

    FOR POOLING We are seeking talented individuals for the roles of Customer Service Representatives and Outbound Sales Representatives. If you have a passion for customer service and sales, we would love to hear from you Qualifications: College/Bachelor's degree in any disciplineAt least 1-2 years of CSR experience (international account preferred)Proficient...


  • Manila, National Capital Region, Philippines MOVATE PHILIPPINES INC. Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Movate's location in Taguig. The Customer Service Representative will be responsible for providing support, enhancing customer satisfaction, and delivering exceptional customer experiences on a daily basis.QualificationsCustomer Service Representatives, Customer...


  • Manila, National Capital Region, Philippines Halcyon Marine Healthcare Systems, Inc. Full time

    Customer Service Representative Job Title: Customer Service Representative Company: XYZ Corporation We are seeking a highly skilled and motivated Customer Service Representative to join our team. The ideal candidate will have: Excellent communication skills and telephone etiquette Ability to work under pressure and meet deadlines Strong customer relations...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Role Overview:Engage with customers via phone, providing detailed information and assistance on our client's products and services.Manage service requests from initiation to completion.Independently resolve straightforward issues; escalate complex matters to senior colleagues as needed.Collaborate closely with internal departments to ensure prompt and...


  • Manila, National Capital Region, Philippines Tech Mahindra Ltd. Full time

    Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProvide...


  • Manila, National Capital Region, Philippines Kolin Philippines Int'l., Inc. Full time

    Do you want to be part of our growing team and experience a fun-filled working environment while enhancing your professional skills for career advancement? As the company's Customer Service Representative, you are responsible for:Attends to customer calls attentively, politely and in a timely mannerIn-charge in customer service calls ticketing and handling...


  • Manila, National Capital Region, Philippines FilHolland Corporation Full time

    Job Overview We are looking for a customer-oriented service representative.What does a Customer Service Representative Do?A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...


  • Manila, National Capital Region, Philippines Diversify Offshore Staffing Solutions Full time

    SUMMARY A Customer Service Representative interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding products and services. In addition, a customer service representative deals with, assists and helps resolve any customer complaints, orders, errors, account questions, billing,...


  • Manila, National Capital Region, Philippines Diversify Offshore Staffing Solutions Full time

    SUMMARYA Customer Service Representative interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding products and services. In addition, a customer service representative deals with, assists and helps resolve any customer complaints, orders, errors, account questions, billing,...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...


  • Manila, National Capital Region, Philippines MOVATE PHILIPPINES INC. Full time

    CUSTOMER SERVICE REPRESENTATIVEMOVATE PHILIPPINES INC. is looking for a passionate and motivated Customer Service Representative to join our team. This full-time role involves delivering outstanding customer service, addressing a wide range of customer inquiries, and ensuring a positive experience for our clients.Responsibilities Addressing customer...


  • Manila, National Capital Region, Philippines MAQ Talent Solutions Inc. Full time

    We are seeking a motivated and enthusiastic Customer Service Representative to join our team. The ideal candidate will have a passion for helping others, excellent communication skills, and the ability to solve problems efficiently. As a Customer Service Representative, you will be the first point of contact for our customers, providing support and ensuring...


  • Manila, National Capital Region, Philippines Brilliant Car Rental Corp. Full time

    CUSTOMER SERVICE REPRESENTATIVE(PARANAQUE, MAKATI, CALAMBA & DAVAO) SUMMARY OF RESPONSIBILITY: The main accountabilities of Customer Service Representative are a.) to receive and process requests from clients, and b.) to assist the branch operations to ensure delivery of sales goals. QUALIFICATION/PROFILE/COMPETENCIES1. Graduate of business course2. Good...


  • Manila, National Capital Region, Philippines Peak Outsourcing, Inc. Full time

    Customer Service RepresentativeJoin our team as a Customer Service Representative and play a vital role in delivering exceptional customer experiences. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing product information to customers.Key Responsibilities:Handle customer...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesJoin us in a dynamic role where you'll be the go-to expert for our clients' products and services. You'll engage with customers over the phone, providing them with critical information and exceptional support. Your mission is to transform every customer interaction into a memorable experience, delivering top-notch service that sets...


  • Manila, National Capital Region, Philippines Canon Business Process Services Philippines Inc. Full time

    The Billing Representative I will represent the organization by providing information, responding to inquiries or trouble shooting product problems. Under close supervision, this role is responsible for the administration of service agreements and related processes. He/she works in a collaborative environment with the CSA Contracts Department to support and...


  • Manila, National Capital Region, Philippines Trinity Workforce Solutions Inc Full time

    Qualifications & experienceEducation: HS Graduate (6 mos work experience)College Grad or Undergrad - no experience requiredTasks & responsibilitiesCustomer Service SupportCustomer Service RepresentativeEnsuring Call Quality and Quantitative Standards Ensuring Customer Care Needs


  • Manila, National Capital Region, Philippines Brady Pharma Inc. Full time

    About the roleJoin the passionate team at Brady Pharma Inc. as a Customer Service Representative. This full-time role will be based in Mandaluyong City Metro Manila, where you'll be the first point of contact for our valued customers, providing exceptional service and support.What you'll be doingHandle a wide range of customer requests, from product...