Order Management Coordinator

2 weeks ago


Manila, National Capital Region, Philippines Satellite Office Full time

ORDER MANAGEMENT COORDINATOR

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A ORDER MANAGEMENT COORDINATOR?

Our awesome client, a leading Merchandising company based in the US is looking for a ORDER MANAGEMENT COORDINATOR to be part of their team.

The ORDER MANAGEMENT COORDINATOR works closely with Strategic Sourcing Lead and team Account Managers to find merchandise that fits the expectations and goals of prospective clients with a focus on customer service and extreme attention to detail.

This includes sourcing products, creating product presentations, ensuring we are maximizing profitability through proper quoting, and following the project through delivery, resolving or raising the flag if issues are identified. This position will sometimes be client-facing with support from the sales team to monitor the appropriate cadence, brand strategy, and appropriate service level expectations.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Work with assigned account managers in driving BDA value and meeting customer needs.
  • Lead with a Customer Service attitude and urgency to deliver above expectations.
  • Negotiate prices to maximize profits, sourcing products from multiple options to ensure highly competitive pricing.

WHAT ARE WE LOOKING FOR?

  • 2-5 years of experience in sales or sales support.
  • Customer Service skills – proven ability to deal effectively with clients through a customer service-first mindset.
  • Proven ability to communicate clearly and effectively with team members, clients and vendors via verbal and written communications.
  • Proven efficient use of Microsoft Excel (including formulas), PowerPoint, and Word.
  • Proven ability to learn and maintain processes while working in a fast-paced environment.
  • Demonstrated creativity in sourcing, presentations and ideating to business solutions.
  • Strong interpersonal and organizational skills.
  • Purchasing & Ordering Experience
  • Purchasing – Negotiation skills – price and deadlines
  • Marketing – Ability to help a client drive differentiation and brand value.
  • Order Processing - project management skills.
  • Multi-tasking – the ability to produce goods utilizing one or more vendors.
  • Detail-Oriented – Follow-up and tracking of orders to ensure project deliverables.
  • 4-year college degree is preferred but not required
  • Experience with Oracle E-Business Suite & Salesforce preferred

OTHER REQUIREMENTS:

  • Willing to work onsite (Ortigas, Pasig)
  • Nightshift

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