Network Technician Level 1
6 days ago
With Techno Global Team, we give you the means for career growth while reaping the benefits of job stability, great compensation, and work-life balance.
Let us work together as we deliver quality services such as the installation, monitoring, testing and maintenance of networks. Get the chance to make a difference with your IT skills as you work with one of the top IT companies in the US.
YOU DESERVE THE BEST - Enjoy these Perks
What you will do:
Provide high level technical support and act as the first point of escalations.Must manage phone, email and incident queues according to Service Level Agreements (SLA)Must have strong technical skills with the ability to prioritize and work independently.Adaptability and the ability to learn and grow is critical to this role.Maintaining Service Level Agreements (SLAs) and Service Level Objective (SLOs) on incidentsDocument all incidents into ITSM (ServiceNow) and ensure proper ownership.Ability to manage vendor/carrier expectations to ensure all SLA’s/SLO’s are adhered to.Monitor network and hardware health through client's Systems and ToolsCommunicate and partner with the client NOC Team to ensure service delivery is met to the highest of standards.Work directly with customers to help triage, manage and resolve requests or incidents.
What you need to have:
Additional Requirement
Make the most of our 100% virtual recruitment and apply today
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