Network Technician Level 1

6 days ago


Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time


With Techno Global Team, we give you the means for career growth while reaping the benefits of job stability, great compensation, and work-life balance.

Let us work together as we deliver quality services such as the installation, monitoring, testing and maintenance of networks. Get the chance to make a difference with your IT skills as you work with one of the top IT companies in the US.
  
YOU DESERVE THE BEST - Enjoy these Perks
 

Comprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccine Continuous career development and certifications Travel & training opportunity oversea.Regular awards and recognitions Comprehensive life insurance 24 Paid time offs (with Annual leave conversion)Annual appraisal based on merits. Free daily meals (free breakfast on Mondays & free treats on Fridays)Regular engaging company events & promotes work life balance.Employee referral programs 
 
What you will do:
 Provide high level technical support and act as the first point of escalations.Must manage phone, email and incident queues according to Service Level Agreements (SLA)Must have strong technical skills with the ability to prioritize and work independently.Adaptability and the ability to learn and grow is critical to this role.Maintaining Service Level Agreements (SLAs) and Service Level Objective (SLOs) on incidentsDocument all incidents into ITSM (ServiceNow) and ensure proper ownership.Ability to manage vendor/carrier expectations to ensure all SLA’s/SLO’s are adhered to.Monitor network and hardware health through client's Systems and ToolsCommunicate and partner with the client NOC Team to ensure service delivery is met to the highest of standards.Work directly with customers to help triage, manage and resolve requests or incidents.


What you need to have:
 

Quickly assess and understand customers issues and business impact.Ability to effectively triage complex problems.Hands on experience dealing with incident and escalation management.Knowledge of networking required (OSI model, IP Protocols, IP subnetting, etc.)Understanding of Routing protocols is required (BGP, EIGRP, OSPF, TCP/IP)VLAN configuration and troubleshooting is required.Experience with LogicMonitor, ServiceNow, VeloCloud (VMware) Edge/Orchestrator preferred.Amenable to work on site with shifting schedules (Alabang site)


Additional Requirement
 

CCNA and/or CCNP.Minimum 1 to 3 years working experience in a network environment.Working knowledge of SD-WAN products and services is a plus.Cisco Meraki, cradlepoint, Digi, and other switch/routing experience a plus.

 
Make the most of our 100% virtual recruitment and apply today



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