Current jobs related to IT Helpdesk Technician - Manila, National Capital Region - Talent Cottage

  • it helpdesk specialist

    1 month ago

    Manila, National Capital Region, Philippines Amused Group Philippines Inc. Full time

    Who We AreAmused Group is an exciting online wagering and technology group of companies. We are continuing to grow rapidly and have exciting plans in the Australian and international market.We are passionate about sports and racing and offer a dynamic work environment, where we value our team and trust our staff. We respect each other and work cohesively in...

  • MST Aircon Technician

    3 weeks ago

    Manila, National Capital Region, Philippines SOSA JB Property Management Corp. Full time

    Job Title: MST Aircon Technician (Laguna)Company Description:SosaJB Property Management Corp. is a Filipino-owned company established in 2010. Founded by Mr. Jeffrey R. Sosa, the current Chairman and CEO, the company has over three decades of proven expertise in facilities and property operations. We have a deep understanding of the local market's culture,...

  • IT Helpdesk L1.5 or IT Helpdesk L2

    1 month ago

    Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    Company Name: IT By DesignLocation: Penthouse Floor, Philplans Corporate Center Bldg. BGC, Taguig CityWork Set-up: 100% Work OnsiteSchedule: EST/Night Shift/GY Shift What you'll be doingRespond to and resolve incoming IT service requests from end-users via phone, email, and web-based ticketing systemsDiagnose and troubleshoot hardware, software, and...

  • Desktop Support

    4 weeks ago

    Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    Responsibilities • Technical Support/Service helpdesk/IT Helpdesk experience with the US, EMEA, and Australia clients/Customers • Desktop operating system maintenance, troubleshooting, and diagnosis in domain environment. • Desktop network connectivity troubleshooting. • Win10 Application installation and support. Office applications • Knowledge...

  • System Administrator

    2 weeks ago

    Manila, National Capital Region, Philippines MegaXcess IT Solutions Inc. Full time

    The System Administrator is responsible for the maintenance, configuration, and reliable operation of computer systems and servers. They install hardware and software and participate in research and development to continuously improve and keep up with the IT business needs of their organization. DUTIES AND RESPONSIBILITIESResponsible for the maintenance,...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    Responsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter installation and supportClient VPN installation and supportO365 Administration SupportDesktop antimalware administration and resolutionActive Directory user management and troubleshooting...

  • IT Helpdesk L1.5 or IT Helpdesk L2

    1 month ago

    Metro Manila, Philippines IT by Design Philippines Inc. Full time

    Company Name: IT By DesignLocation: Penthouse Floor, Philplans Corporate Center Bldg. BGC, Taguig CityWork Set-up: 100% Work OnsiteSchedule: EST/Night Shift/GY Shift What you'll be doingRespond to and resolve incoming IT service requests from end-users via phone, email, and web-based ticketing systemsDiagnose and troubleshoot hardware, software, and...

  • Desktop Support

    4 weeks ago

    Metro Manila, Philippines IT by Design Philippines Inc. Full time

    Responsibilities • Technical Support/Service helpdesk/IT Helpdesk experience with the US, EMEA, and Australia clients/Customers • Desktop operating system maintenance, troubleshooting, and diagnosis in domain environment. • Desktop network connectivity troubleshooting. • Win10 Application installation and support. Office applications •...

  • System Administrator

    2 weeks ago

    Metro Manila, Philippines MegaXcess IT Solutions Inc. Full time

    The System Administrator is responsible for the maintenance, configuration, and reliable operation of computer systems and servers. They install hardware and software and participate in research and development to continuously improve and keep up with the IT business needs of their organization.  DUTIES AND RESPONSIBILITIESResponsible for the maintenance,...

  • Service Desk Analyst

    2 weeks ago

    Metro Manila, Philippines IT by Design Philippines Inc. Full time

    Responsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter installation and supportClient VPN installation and supportO365 Administration SupportDesktop antimalware administration and resolutionActive Directory user management and...

IT Helpdesk Technician

2 months ago

Manila, National Capital Region, Philippines Talent Cottage Full time

About PCS:
PCS is a leading provider of managed IT services and business computer support. We specialize in offering tailored IT solutions that help businesses operate efficiently and securely. Our commitment to customer satisfaction and technical excellence has made us a trusted partner for numerous organizations.

Position Overview:
We are seeking a Level 1+ Client Service Unit Technician to join our dedicated team. This role is crucial for providing high-quality technical support and customer service to our clients. The ideal candidate will have a passion for technology, strong problem-solving skills, and a customer-centric approach.

Key Responsibilities:

Provide first-line technical support for hardware and software issues.Troubleshoot and resolve client inquiries via phone, email, and remote access.Document all client interactions and technical solutions in the support ticketing system.Assist in the setup, configuration, and maintenance of client IT systems.Collaborate with higher-level technicians for complex issues.Maintain knowledge of the company's services, policies, and procedures.RequirementsPrevious experience in a technical support role.Strong knowledge of Windows operating systems and Microsoft Office Suite.Basic understanding of network configurations and troubleshooting.Excellent communication and customer service skills.Ability to work independently and as part of a team.High school diploma or equivalent; further education in IT or related fields is a plus. Preferred Skills:CompTIA A+ or similar certification.Experience with remote support tools.Knowledge of cybersecurity best practices.Familiarity with Help Desk software and ticketing systems. Working hours: M-F 8 AM - 4:30 PM / 9 AM - 5:30 PM (Eastern Time)

Salary: $1200-$1300 USD per monthAbout PCS:
PCS is a leading provider of managed IT services and business computer support. We specialize in offering tailored IT solutions that help businesses operate efficiently and securely. Our commitment to customer satisfaction and technical excellence has made us a trusted partner for numerous organizations.

Position Overview:
We are seeking a Level 1+ Client Service Unit Technician to join our dedicated team. This role is crucial for providing high-quality technical support and customer service to our clients. The ideal candidate will have a passion for technology, strong problem-solving skills, and a customer-centric approach.

Key Responsibilities:

Provide first-line technical support for hardware and software issues.Troubleshoot and resolve client inquiries via phone, email, and remote access.Document all client interactions and technical solutions in the support ticketing system.Assist in the setup, configuration, and maintenance of client IT systems.Collaborate with higher-level technicians for complex issues.Maintain knowledge of the company's services, policies, and procedures.RequirementsPrevious experience in a technical support role.Strong knowledge of Windows operating systems and Microsoft Office Suite.Basic understanding of network configurations and troubleshooting.Excellent communication and customer service skills.Ability to work independently and as part of a team.High school diploma or equivalent; further education in IT or related fields is a plus. Preferred Skills:CompTIA A+ or similar certification.Experience with remote support tools.Knowledge of cybersecurity best practices.Familiarity with Help Desk software and ticketing systems. Working hours: M-F 8 AM - 4:30 PM / 9 AM - 5:30 PM (Eastern Time)

Salary: $1200-$1300 USD per month