Applications Support Engineer

1 month ago

Metro Manila, Philippines JPMorgan Chase Full time
This role is a business facing technology support role within the Securities Services technology group of JPMorgan, responsible for supporting technology solutions for various products within Securities Services, supporting both the business within Asia Pacific sites and globally.

The key responsibility in the role is the support and maintenance of both in-house built and vendor applications, across a mixture of traditional distributed architectures and public & private cloud modern architecture. Supporting the APAC lines of business and working in collaboration with wider technology teams to drive resolution to problems across the Securities Services technology stack.

This role will provide a direct technology face-off to business & operations teams in Manila and across APAC.

For the right candidate there is an opportunity for real career progression within a business area that's going through a period of growth.

Job responsibilities::

  • Providing business facing technology support to business and operations groups across the Asia Pacific region.
  • Working within a follow-the-sun support model with global counterparts
  • Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team
  • Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
  • Performing post incident analysis, identifying, tracking and implementing preventative measures
  • Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards
  • Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment


Required Qualifications, Skills and Capabilities::

  • 5+ years of experience in technology for financial and banking sector
  • Graduate diploma or degree in computer science
  • Functional and technical skills in domain: trade life cycle to settlement, position management, valuation, asset servicing
  • Support management skills: design and use monitoring dashboards for day to day support, generate service KPIs, reports on service stability and performance, log & message bus monitoring: Splunk ELK Geneos AppDynamics, DynaTrace, expertise in Excel, Macro and PowerPoint will be an advantage
  • A proven track record of running incident & problem management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages
  • Excellent interpersonal relationship and communication skills


Relevant Technical experience:

  • Experience supporting Linux and RDBMS based applications.
  • Scripting languages such as: Perl, Python, Linux/UNIX shell
  • Database: Oracle, MS-SQL, PostgreSQL, Casandra, Snowflake
  • Telemetry & Application Performance monitoring tools such as: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos
  • Schedulers - Control-M / Autosys
  • Ideally: AWS experience & certification: experience with core AWS services such as: EC2, S3, EKS, RDS, Cloudwatch & DataDog
  • Prior experience in JAVA development is a plus


About us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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