Engineering Support Specialist

4 weeks ago

Manila, Philippines Arcadis Full time
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.

Role description:

Arcadis is looking to hire an Engineering Support Specialist. This position will provide technical expertise to the platform teams and the business enabling continued operation and optimization of the concerned applications.

Role Accountabilities:

  • Act as a platform-agnostic technical advisor
  • Work closely with cross-functional teams to understand technical requirements and contribute to solutions that meet project goals and drive operational efficiency
  • Provide technical guidance to the business and platform teams
  • Help administration and maintenance of license servers, Appstore, 3rd line requests
  • Create and maintain specialty-specific KBAs plus monitor adherence and usage within support levels 1 and 2
  • Specialty may vary as follow: platform-specific, IT architecture, automation, citizen development, SQL, AR/VR visualization
  • Support requirements gathering, testing, deployment, and ongoing maintenance and support.
  • Support application patches, upgrades and enhancements, version testing and management of Appstore software packages
  • Support that the application estate is secure, reliable, and performing optimally
  • Support resolution of escalations, feedback, and communications
  • Ensure technical specifications are in accordance with industry best practices and Arcadis' standards
  • Other related tasks as assigned by line manager

Qualifications & Experience:

  • 2+ years' of experience in a similar role.
  • Bachelor's Degree in Engineering / Computer Science or equivalent training and experience in the IT / AEC Industry.
  • Experience with Ticketing Systems such as Remedyforce and Helix.
  • Good technical knowledge and understanding of the platforms and portfolio
  • Ability to independently solve simple problems and accomplish tasks in a logical, methodical, and time-efficient manner when given high-level tasks or objectives.
  • Good interpersonal, problem-solving skills with the ability to work independently and in a global team.
  • (Preferred) Good knowledge of automation & coding technologies like Forge, APIs, C#, Python.
  • (Preferred) Good knowledge of licensing methodologies (such as sentinel, RLM, flexlm, flexnet, code meter.

Why Arcadis

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.

Join Arcadis. Create a legacy

#JoinArcadis

#CreateALegacy

#Hybrid

#TechnologyPH

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