2024 Training and Quality GVPDA

3 weeks ago

Pasig City, Philippines Concentrix Full time

Job Title:

2024 Training and Quality GVPDA

Job Description

The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.Essential Functions/Core Responsibilities 
  • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
  • Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
  • Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
  • Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
  • Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
  • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
  • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)
  • Complete phone time to keep current on programs (as applicable)
  • Contribute to maintaining forms and legends documents
  • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

  

Candidate Profile 
  • Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred
  • Effective communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to multi-task and meet timelines on deliverable
  • Detail-oriented
Career Framework Role 

Entry level job with little or no prior relevant work experience.  Acquires basic skills to perform routine tasks.  Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.

   

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

PHL Quezon City - Tera Tower 1st Floor

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

  • 2024 Training and Quality GVPDA

    3 weeks ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:2024 Training and Quality GVPDAJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide...

  • 2024 Training and Quality GVPCW

    2 weeks ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:2024 Training and Quality GVPCWJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide...

  • 2024 Training and Quality GVPCW

    2 weeks ago

    Pasig City, Philippines Concentrix Full time

    Job Title:2024 Training and Quality GVPCWJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide...

  • Sr. Training

    4 weeks ago

    Cebu City, Philippines RSD Human Resources Management Consultancy Full time

    The Manager - Quality Assurance is responsible for the daily supervision and management of a team of Quality Assurance Representatives (QAR). The Manager's primary role is that of coach and teacher to ensure that the QAR's meet or exceed the standards set forth by Everise and the client.Job Requirements:-Track progress of individual associates; recommend...

  • Quality Assurance Nurse

    3 weeks ago

    Pasig City, Philippines Manpower Core Group Inc. Full time

    We are currently seeking a passionate and detail-oriented Quality Assurance Nurse (QA Nurse) to join our team. The QA Nurse will play a critical role in ensuring that our healthcare services meet the highest standards of quality and patient safety. As a Quality Assurance Nurse, you will be responsible for monitoring and improving the quality of healthcare...

  • Quality Assurance Nurse

    3 weeks ago

    Pasig City, Philippines Manpower Core Group Inc. Full time

    We are currently seeking a passionate and detail-oriented Quality Assurance Nurse (QA Nurse) to join our team. The QA Nurse will play a critical role in ensuring that our healthcare services meet the highest standards of quality and patient safety. As a Quality Assurance Nurse, you will be responsible for monitoring and improving the quality of healthcare...

  • Quality Assurance Nurse

    3 weeks ago

    Pasig, Philippines Manpower Core Group Inc. Full time

    We are currently seeking a passionate and detail-oriented Quality Assurance Nurse (QA Nurse) to join our team.The QA Nurse will play a critical role in ensuring that our healthcare services meet the highest standards of quality and patient safety.As a Quality Assurance Nurse, you will be responsible for monitoring and improving the quality of healthcare...

  • Training Associate

    3 weeks ago

    Quezon City, Philippines WNS Full time

    Job Description:Mainly responsible for facilitating classroom training and other training related interventions for the purpose of developing or enhancing knowledge, skill and attitude of associatesParticipate in daily/weekly calls set-up by Training Managers to provide updates on New Hire Training (NHT) batches. Take direction from the designated training...

  • Training Associate

    3 weeks ago

    Philippines, Quezon City WNS Full time

    Job Description:Mainly responsible for facilitating classroom training and other training related interventions for the purpose of developing or enhancing knowledge, skill and attitude of associatesParticipate in daily/weekly calls set-up by Training Managers to provide updates on New Hire Training (NHT) batches. Take direction from the designated training...

  • Training & Development Supervisor

    3 weeks ago

    Lipa City, Philippines Furukawa Automotive Systems LIMA Philippines, Inc. Full time

    This is a full-time on-site role for a Training and Development Supervisor at Furukawa Automotive Systems Lima Philippines Inc., located in Lipa. The Training and Development Supervisor will be responsible for conducting training needs analysis, designing and implementing training and development programs, utilizing analytical skills to assess training...

  • Training & Development Supervisor

    3 weeks ago

    Lipa City, Philippines Furukawa Automotive Systems LIMA Philippines, Inc. Full time

    This is a full-time on-site role for a Training and Development Supervisor at Furukawa Automotive Systems Lima Philippines Inc., located in Lipa. The Training and Development Supervisor will be responsible for conducting training needs analysis, designing and implementing training and development programs, utilizing analytical skills to assess training...

  • Operations Training Supervisor

    3 weeks ago

    Iloilo City, Philippines Stealth Monitoring, Inc. Full time

    Stealth Monitoring is looking for talented individuals like you! Be the next Operations Training Supervisor.The Operations Training Supervisor is responsible for designing, implementing, and overseeing training programs for employees across various operational departments. This role requires a dynamic individual with a strong background in training and...

  • Trainer/Training Specialist

    3 weeks ago

    Taguig City, Philippines RecruiterPH Full time

    Primary Duties and Responsibilities: • Ensure that training and assessments happen as per statutory requirements. • Give feedback and coach trainees on key job capabilities. • Update and develop content as per client and business requirements. • Ensure that all relevant information is updated on to the MIS trackers regularly. • Conduct regular TNA...

  • Assistant Manager Training

    1 week ago

    Davao City, Philippines OP360 (OfficePartners360) Full time

    Responsibilities:Responsible for analysis, project management, and performance coaching.Engage directly with Program Managers to receive, analyze, prioritize, and manage training development and delivery requests.Conduct any necessary train-the-trainer sessions for the curriculum developed for other trainers.Manage projects to create effective learning...

  • Trainer/Training Specialist

    3 weeks ago

    Taguig City, Philippines RecruiterPH Full time

    Primary Duties and Responsibilities: • Ensure that training and assessments happen as per statutory requirements. • Give feedback and coach trainees on key job capabilities. • Update and develop content as per client and business requirements. • Ensure that all relevant information is updated on to the MIS trackers regularly. • Conduct regular TNA...

  • Alorica Alabang

    1 week ago

    Muntinlupa City, Philippines ALORICA Philippines Full time

    Alorica is looking for BPO Call Center Agents to start immediately. Call Center Experience is NOT required. Fresh graduates are welcome to apply! This is an ONSITE Application process. Easy application since this is for a Ramp 2024 (Mass Hiring). New employees will start immediately. Your application here will be processed as a REFERRAL under the Ad...

  • Manager I, Training

    3 weeks ago

    Davao City, Davao, Philippines Concentrix Full time

    Job Title:Manager I, Training & QualityJob DescriptionLocation:PHL Makati City - Ayala North ExchangeLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

  • HR Business Partner for Training

    4 weeks ago

    Iloilo City, Philippines Stealth Monitoring, Inc. Full time

    Stealth Monitoring is looking for talented individuals like you! Be the next HR Business Partner for Training.The HR Business Partner for Training is responsible for designing, implementing, and overseeing training programs for employees across various operational departments. This role requires a dynamic individual with a strong background in training and...

  • Sr Quality Evaluator

    3 weeks ago

    Davao City, Davao, Philippines Concentrix Full time

    Job Title:Sr Quality EvaluatorJob DescriptionThe Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output...

  • One-Day Hiring Event in Victorias CityMall

    3 weeks ago

    Victorias City, Philippines Parallax Technologies Full time

    Join us for an exciting opportunity at the One-Day Hiring Event in Victorias CityMall!Mark your calendar on February 2, 2024, and don't miss out on the chance to explore potential career paths!Bring your enthusiasm and resume – your next career adventure might be just around the corner!Time: 9 AM - 3 PMLocation: CityMall Victorias, Victorias City, Negros...