Assistant Manager Training

2 weeks ago


Davao City, Philippines OP360 (OfficePartners360) Full time

Responsibilities:

  • Responsible for analysis, project management, and performance coaching.
  • Engage directly with Program Managers to receive, analyze, prioritize, and manage training development and delivery requests.
  • Conduct any necessary train-the-trainer sessions for the curriculum developed for other trainers.
  • Manage projects to create effective learning solutions on time and within budget.
  • Provide regular updates to leadership on progress and achieved results.
  • Project manage learning and development initiatives, including coordination of logistics, management of materials, and ensuring content readiness.
  • Monitor and evaluate training effectiveness through feedback and evaluation following sessions to continuously improve learning effectiveness.
  • Deliver training sessions/workshops across a wide range of topics, both face-to-face and remotely.
  • Observe coaching sessions and provide developmental feedback.
  • Mentor new and existing trainers to ensure the quality of training is improved and maintained.

Requirements:

  • Minimum of 3 years' experience in Training within a BPO company.
  • Experience with end-to-end training (new hire, communication and culture, product, upskilling, nesting).
  • At least 2 years' experience managing trainers.
  • Flexibility with working different shifts.
  • Must have excellent English communication skills.

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