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Chat Support Representative
2 months ago
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Sales Support Representative (Chat) is responsible for handling inbound sales, engaging with customers, and closing sales deals. This position will also be responsible for maintaining an up-to-date knowledge of our products and services, and providing excellent customer service to potential customers.
This is an onsite position at our site, Sanctum, in North EDSA, Quezon City.
What does a day in the life as a Sales Chat Support Representative look like?
Responds promptly and professionally to customer inquiries via email, or chatAnswer inbound sales inquiriesSell and upsell variety of products and servicesProvides accurate information about products and services to customersNegotiate and closes sales deals over the phoneIdentifies customer needs and recommends appropriate products or servicesMaintains accurate documentation of all customer interactions in CRM systemResolves customer issues in a timely and efficient mannerFollows up with customers to ensure that their issues have been resolved to their satisfactionContinuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborates with other departments as needed to resolve customer issuesMaintains a positive, empathetic, and professional attitude toward customers and colleagues at all timesAdheres to company policies and proceduresMeets or exceeds performance targets for related KPI’s Performs other duties as assigned
What are the required qualifications for a Sales Chat Support Representative?
Undergraduates are welcome to applyPrevious experience in an inbound sales role or equivalent, preferably in the call center environmentExperience supporting customers via phone, chat and email preferredStrong communication skills, both verbal and writtenStrong negotiation and sales skillsProficient in using computers and various software applications such as CRMMust be amenable to work onsiteWilling to work on a night shift
Ninja Perks and Benefits
Competitive compensationAdherence to government-mandated benefitsRetirement Savings Program with Company MatchingLife InsuranceHMO on day 1Paid time off, birthday leaveBonus and incentive plansOpportunities for skills training and personal and professional developmentEmployee Referral ProgramBeautiful office spaceFree lunch provided dailyExperience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?
