Chat Support Representative

2 weeks ago


Metro Manila, Philippines Callhounds Global Full time

Company: Callhounds Global BPO Corporation

Location: Eastwood City, Quezon City, Metro Manila

Position Type: Full-time

Shift Schedule: Shifting

Work Setup Onsite

 

Duties and Responsibilities:

Responding to customer queries in a timely and accurate way, via phone, email or chatIdentifying customer needs and helping customers use specific featuresAnalyzing and reporting product malfunctionsMaintaining a positive, empathetic, and professional attitude toward customers at all timesResponding promptly to customer inquiriesCommunicating with customers through various channelsAcknowledging and resolving customer complaintsPerforming other tasks as required by the clientRegularly aiming to improve the quality of customer interactionsBeing a team player; having fun and working with a team to hit client targets

 

Requirements and Qualifications:

Knowledgeable in E-Commerce accountsGood communication skills (English conversant)Amenable to work on an onsite shifting scheduleAt least high school graduate (Old Curriculum) or Senior High school graduateFresh graduates are also welcome to apply as long as with prior chat support experience

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