Customer Success Associate

2 weeks ago

Metro Manila, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time

Company Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

As a member in our Customer Success Graduate in Customer Operations, you will be part of a fast-paced, customer centric environment providing efficient skills in core fundamental areas of customer care and experience, channel/partner management as well as customer data management through the form of case handling and management.

While most of the responsibilities will be completed via phone and email, there will opportunities to attend meetings, events and other external activities from time to time.

You will be responsible for providing administrative support to customers and partners based on queries raised with the Customer Success team.

You will be a point of contact for inbound queries and assist with the management of our CRM systems and internal SharePoint systems.

Other roles will include data assessment and validation as well as report keeping and collaboration. Ultimately, you will have the opportunity to work in a dynamic environment, learn new skills, and grow within the organization. If you are passionate about delivering exceptional customer service, have strong communication and problem-solving skills, and are looking for an exciting career opportunity, we encourage you to apply.

Key Responsibilities:

Reactive Partner / Customer - Account management support and query managementProactive Customer Engagements as prescribed by specific projectsCustomer RetentionCall down day participation based on Customer / Partner engagement focused activitiesCustomer Account Optimixation reportingSalesforce Management - Customer and Contact RecordsMarketing event support, internal and externalIdentifying upsell opportunities for Global Service Desk customersAct as a point of contact for inbound queries and assist with the management of our CRM systems and internal SharePoint systems.Manage customer cases efficiently and effectively, ensuring customer satisfaction.Keep accurate records and collaborate with team members on reports and other tasks.


Qualifications:

The successful candidate must have completed the following in the last 2 years: Bachelor of Commerce/Business Administration Diploma, Management & MarketingAble to work collaboratively within a team environment, whilst driving specific objectives individually;EnergeticStructured with great attention to detailCustomer centric, eager to please and friendlyDriven for success and ambitiousAdaptable and flexiblePragmaticTenaciousGoal and solutions orientatedPassionate about TechnologyPassionate about learning and self-developmentResilientAdaptable and flexibleWell spokenProfessional and presentable.

Work set-up: Temporary Home-based (equipment provided)
Work schedule: M - F, 2PM - 11PM

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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