Senior Customer Success Associate

2 weeks ago

Manila, National Capital Region, Philippines KMC Solutions Full time

Make your next big career move by applying as KMC Solutions' next CUSTOMER SUCCESS SENIOR ASSOCIATE

The Customer Success Senior Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected that the Customer Success Specialist is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.

On top of your salary, here are the exciting benefits you can look forward to:

  • You'll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Hybrid work setup
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a CUSTOMER SUCCESS ASSOCIATE II include:

FRONT DESK MANAGEMENT:

· Providing support at the reception/front desk through:

o Answering and dispersing calls and inquiries

o Welcoming/ receiving applicants, visitors, and clients of the Company.

o Responding/addressing tenant concerns and walk-in inquiries

· Handling daily incoming and outgoing mail

· Receiving, distributing, and filing incoming letters, billings, invoices, documents, and/or other communications

· Managing the front office regularly

· Assisting with photocopying, printing, and scanning client request

· Gate pass / work permit processing

· Preparing and accomplishing errand form

· Monitoring the cleanliness in the concessionaire area

· Any ad hoc duties as required.

GENERAL SERVICES / TENANT SERVICES

· Point person / Representative in the workplace.

· Conference room reservations

· Reporting and coordinating any workplace issues and ensuring job completion.

· Providing administrative support to members

· Providing unmatched customer experience

· Building strong relationships with members

· Enforcing company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

· Attending ticket requests within SLA

· Assisting office walk tours with prospective clients and marketing events

· Offering and serving refreshments to the Client

· Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI

· Coordinating with the vendor for any Client request below 20K

· Distributing monthly treats

· Following operational processes and procedures

· Enforcing house rules and security policy

· Providing value-add support to assigned clients which may include but not limited to logistics monitoring and asset monitoring and management

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

· Maintaining Office Show-readiness, cleanliness and maintenance

· Conducting random facilities walkthroughs to report current and urgent issues, and handling foreseen issues and members' needs

· Coordinating with Customer Success Lead for any facilities/Building issues

To apply, you must be an expert on the following requirements:

· Enthusiastic, Outgoing, responsible, motivated, dedicated, detail-oriented, and driven personality.

· Superb verbal and written communication skills

· has a high attention to detail, a fast learner

· Excellent interpersonal skills

· Extraordinary multitasking skills

· Good time management skills

· Capable of working under minimal supervision

· Ability to present well to high-level clients – local and foreign

· Ability to deliver services with the highest standards

· Willing to work on a shifting schedule

· Willing to be assigned to other KMC sites

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team

Click here to view the complete list of KMC's pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more


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