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Customer Service Supervisor
3 months ago
· Builds and improves processes and procedures.
· Remains calm in escalated customer interactions.
· Manages a team and has strong interpersonal skills.
· Demonstrates strong problem-solving and analytical skills.
· Communicates effectively with customers and colleagues.
· Creates customer service processes and procedures.
· Evaluates phone, email, and chat conversations.
· Investigates customer service issues as needed.
· Conducts customer surveys and focus groups.
· Completes customer service analytics reports.
· Makes data-driven recommendations.