Supervisor, Customer Service Ops

3 days ago


Metro Manila, Philippines Cardinal Health International Philippines Inc. Full time

Supervisor, Customer Service Operations

What Supervisor, Customer Service Operations contribute to Cardinal Health?

Supervisor, Customer Service Operations is responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Qualifications:

  • At least 2 years of international BPO Supervisory experience
  • Experience in doing client management is preferred
  • Good communication skills
  • Strong leadership skills
  • Preferably with a bachelor’s degree
  • Willing to work at night shift.
  • Willing to work on weekends. Weekdays off.
  • Has a stable internet connection
  • Office location is in BGC; Hybrid set-up.

    What is expected of you and others at this level?

    • Coordinates and supervises the daily activities of operations, or business support staff
    • Administers and executes policies and procedures
    • Ensures employees operate within guidelines
    • Decisions have a direct impact on work unit operations and customers
    • Frequently interacts with subordinates, customers, and peer groups at various management levels
    • Interactions normally involve information exchange and basic problem resolution

      Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

      Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

      To read and review this privacy notice click here



  • Manila, National Capital Region, Philippines Cardinal Health International Philippines Inc. Full time

    Supervisor, Customer Service OperationsWhat Supervisor, Customer Service Operations contribute to Cardinal Health?Supervisor, Customer Service Operations is responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the...


  • Metro Manila, Philippines Transworld Systems Customer Service LLC Full time

    Transworld Systems Customer Service LLC (TSI)US Utility account (similar with MERALCO)We need 40 agents to start on October 7 2024. Preferably with telco and upselling experience in BPO industry. Perks:Up to 30k salary package.Uncapped monthly Incentives with sales commission.Fixed weekends off.20% night differential.Free hmo for 2 dependents upon...


  • Manila, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time

    Transworld Systems Customer Service LLC (TSI)US Utility account (similar with MERALCO)We need 40 agents to start on October Preferably with telco and upselling experience in BPO industry. Perks:Up to 30k salary package.Uncapped monthly Incentives with sales commission.Fixed weekends off.20% night differential.Free hmo for 2 dependents upon regularization....


  • Metro Manila, Philippines Consistent Frozen Solutions Corporation Full time

    BRIEF DESCRIPTION:The Customer Service Representative Supervisor (Transportation Planning and Coordination) is responsible for overseeing the customer service team, ensuring exceptional customer support, and optimizing transportation planning and coordination. This role involves managing customer inquiries, resolving complaints, supervising daily operations,...


  • Manila, National Capital Region, Philippines Private Advertiser Full time

    Customer Service SupervisorWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A CUSTOMER SERVICE SUPERVISOROur awesome client, a leading/start-up...


  • Manila, National Capital Region, Philippines DoubleDragon Properties Corp. Full time

    CUSTOMER SERVICE SUPERVISORHotel 101-Manila Qualifications:Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related courseAt least 1-2 years work experience in the same role, or any relevant experienceKnowledge in MS Office applications, OPERA system, and other relevant softwareExcellent communication,...


  • Manila, National Capital Region, Philippines DoubleDragon Properties Corp. Full time

    CUSTOMER SERVICE SUPERVISORHotel 101-Fort Qualifications:Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related courseAt least 1-2 years work experience in the same role, or any relevant experienceKnowledge in MS Office applications, OPERA system, and other relevant softwareExcellent communication,...


  • Metro Manila, Philippines Cardinal Health International Philippines Inc. Full time

    What Customer Operations Support>contributes to Cardinal Health Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Qualifications Graduate / At least completed 2 years in college 2-4 years...


  • Manila, National Capital Region, Philippines Angkas (DBDOYC, Inc) Full time

    As a Customer Experience Supervisor at Angkas, you will be responsible for leading and supervising a team of Customer Experience Associates to ensure exceptional service to our valued customers. You will play a vital role in managing the day-to-day operations, monitoring team performance, and fostering a positive and productive working environment. Lead,...


  • Metro Manila, Philippines DoubleDragon Properties Corp. Full time

    CUSTOMER SERVICE SUPERVISORHotel 101-Fort Qualifications:Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related courseAt least 1-2 years work experience in the same role, or any relevant experienceKnowledge in MS Office applications, OPERA system, and other relevant softwareExcellent communication,...


  • Metro Manila, Philippines DoubleDragon Properties Corp. Full time

    CUSTOMER SERVICE SUPERVISORHotel 101-Manila Qualifications:Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related courseAt least 1-2 years work experience in the same role, or any relevant experienceKnowledge in MS Office applications, OPERA system, and other relevant softwareExcellent communication,...

  • Operation Supervisor

    1 month ago


    Metro Manila, Philippines CEVA IT SHARED SERVICE Full time

    Position Overview: As an Operations Supervisor (Team Lead), you will be responsible for the day-to-day operations of the process and ensure adherence to process, system and schedule to drive service excellence, quality, and productivity and maximize revenue-generating opportunities. You will also closely with the business partners and ensure that new...


  • Metro Manila, Philippines Trinity Workforce Solution Inc Full time

    Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience Answer call and provided resolution to our customer. Provide resolution to our customer. help customers understand the products and services being offered by a company. listen and respond to customers' questions Manage call and...

  • Sales Ops

    2 weeks ago


    Manila, National Capital Region, Philippines Labrador Information Transparency Philippines, Inc. Full time

    Labrador is a global financial industry expert specializing in financial communications and corporate disclosures. It works with clients, including leading listed companies and asset managers, to create transparent financial and non-financial communications. Its teams are fully equipped to ensure that its clients' disclosures meet both regulatory and reader...

  • Sales Ops

    2 weeks ago


    Metro Manila, Philippines Labrador Information Transparency Philippines, Inc. Full time

    Labrador is a global financial industry expert specializing in financial communications and corporate disclosures. It works with clients, including leading listed companies and asset managers, to create transparent financial and non-financial communications. Its teams are fully equipped to ensure that its clients' disclosures meet both regulatory and reader...


  • Metro Manila, Philippines Topserve Service Solutions, Inc. Full time

    Job Summary:This position is responsible in dealing with customers’ (internal and external) inquiries, provide cargo status information and maintain effective communication in order to achieve service excellence.Job Qualifications: College diploma or University degree in business, Customs Administration. Experience in the logistics field and customer...


  • Metro Manila, Philippines E Source Systems Multipurpose Cooperative Full time

    - The candidate will be responsible for supervising the Customer Service Group - ensuring proper and timely retrieval and processing of sales orders - maintaining high customer satisfaction through efficient communication channels - addressing quickly & effectively the inquiries regarding the update of deliveries, order status, customer complaints, stock...

  • Data Ops Engineer

    2 months ago


    Manila, National Capital Region, Philippines The Dairy Farm Company, Limited- ROHQ Full time

    Is this your next challenge in Data Engineering?The challenge is to:• Data Operations:o Troubleshoot and resolve data-related issues promptly to minimize downtime and ensure business continuity.o Design, build, and maintain efficient and scalable CI/CD pipelines of the GCP system, automate repetitive tasks and processes to improve operational efficiency...


  • Metro Manila, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client’s products and services over the phone. Create, manage, and drive closure on service requests.  Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...


  • Metro Manila, Philippines PH Global Jet Express Inc. Call Center Full time

    ABOUT YOU: • College level or short course/vocational diploma or equivalent • At least 1 year of relevant work experience in Customer Service or a similar field preferred. • Experience in E-Commerce, Logistics, or BPO is a plus. • Familiarity with CRM systems, SalesForce or Zendesk • Excellent written and verbal communication skills. • Excellent...