IT Service Desk Lead

4 weeks ago

Taguig City, Philippines Continental Full time

Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental AG.

GBS Manila is composed of five (5) main work streams, structured to make processes centralized, standardized, and in leveraged technology with the support of IT group, Continental Business Systems & RPA Competence Center.

It provides end-to-end, front-to-back services; from customer service, order management, purchasing, invoice to payment, credit and collection, full finance activities, data management, and HR services including payroll, employee benefits and talent acquisition; all built to meet its customers needs.

  • The position holder will be responsible for managing the TE WW Service Desk MNL and TE WW Service Desk SLP groups in the area of performance, behavior at work, professional/career development

  • Point of contact for questions related to TE WW Service Desk MNL and TE WW Service Desk SLP groups' scope of work, processes and procedures

  • Overall responsible for Service Desk skills related training of TE WW Service Desk MNL and TE WW Service Desk SLP groups.

Qualifications:

  • Bachelor's degree holder, preferably in IT or Computer-related courses

  • ITIL Foundations (V3 or latest version) required or other IT certifications (e.g. MCSP) is desired but not required.

  • Seasoned Service Desk professional (from ITO or shared services background) with at least 5 years of experience working for a global service desk team

  • Strong Service Delivery orientation, sound knowledge of Incident, Change, Problem and Knowledge Management, and experience in undertaking Continuous Service Improvement Initiatives

  • With at least 3 years of people leader experience working from ITO or shared services for a global service desk team, with expertise in service delivery and operations management, people development, coaching and mentoring, performance management, continuous improvement.

  • Comfortable working with diverse group of individuals who maybe of different nationality, come from varying educational, religious, political background or gender orientation

  • Values-based culture

  • Learning Opportunities

Ready to drive with Continental? Take the first step and fill in the online application.

  • IT Service Desk Lead

    3 months ago

    Taguig City, Philippines Continental Full time

    Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental...

  • IT Service Desk Lead

    4 weeks ago

    Taguig, National Capital Region, Philippines Continental Full time

    Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental...

  • IT Service Desk Lead

    3 months ago

    Taguig, National Capital Region, Philippines Continental Full time

    Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental...

  • IT Service Desk Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Continental Full time

    The position holder will be responsible for managing the TE WW Service Desk MNL and TE WW Service Desk SLP groups in the area of performance, behavior at work, professional/career developmentPoint of contact for questions related to TE WW Service Desk MNL and TE WW Service Desk SLP groups' scope of work, processes and proceduresOverall responsible for...

  • Service Desk Team Lead

    2 weeks ago

    Angeles City, Central Luzon, Philippines Lennor Metier Consulting Philippines Full time

    Seize the opportunity to be part of a global technology company.Position: Service Desk Team LeadWork Engagement: Direct Employment | PermanentLocation: Clark, PampangaWork Setup: HybridShift Schedule: MorningSalary: Php 60,000 – Php 90,000About UsSeeking exceptional talent solutions across diverse industries? Lennor Metier Consulting, a leading...

  • Service Desk Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Payments Full time

    Duties and Responsibilities Provide leadership to the Global Service Desk team to ensure proper levels of customer service are continuously delivered, and ensure maximum engagement of the Global Service Desk Team in a 24x7 operating environment. Ensure that incident and request management procedures are adhered to by monitoring metrics, providing...

  • Service Desk Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines HCLTech Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights 4 years of service desk, customer service, and support experience with problem solving involving hardware, software, and networks.Minimum 2 years of experience as SD/RDS Lead.Prior Team/Shift Management experience of at 8-10 level 1...

  • Service Desk Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Service Desk Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines HCL Technologies Full time

    Qualifications:4 years of service desk, customer service, and support experience with problem solving involving hardware, software, and networks.Minimum 2 years of experience as SD/RDS Lead.Prior Team/Shift Management experience of at 8-10 level 1 agentsOkay to work onsite in Mckinley Hill, Taguig.Job Responsibilities:Provide daily operational support to the...

  • Service Desk Tech Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Cognizant Full time

    Help Desk & IT Support (Information & Communication Technology) Strong Service Desk Skills and ProfessionalismKnowledge of Life Sciences IndustryAbility to multitaskExcellent Communications Skills, written and oralExcellent interpersonal skills - ability to effectively give and receive feedback at all levelsProficient in computer skills and aptitude such as...

  • Service Desk Delivery Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines HCLTech Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights We are looking for an experienced Service Desk Delivery Manager to oversee our Service desk teams and ensure that our clients receive effective technical assistance.ResponsibilitiesManage and lead the Service Desk team, including...

  • IT Service Desk

    10 hours ago

    Taguig, Philippines Nityo Infotech Full time

    URGENT HIRING!!!NITYO INFOTECH IS LOOKING FOR IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDEDSalary: Up to 30,000 PHP GrossLocation: BGC, Taguig (Hybrid)Schedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: July 29, 2024Open House Interview: July 09-16, 2024Other Benefits:HMO and Group Insurance after 1...

  • IT Service Desk

    9 hours ago

    Taguig, Philippines Nityo Infotech Services Philippines Full time

    IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE Location: BGC, Taguig (Hybrid, 10 days onsite per monthSchedule: Shifting / Night ShiftSalary: 30,000 gross + 10,000 completion bonusProject based - 6 months (Subject for extension)Open House Interview: July 09-16, 2024Start Date: July 29, 2024QUALIFICATIONS:-Open for Undergrads, Vocational, Diploma, or...

  • IT Service Desk

    20 hours ago

    Taguig, Philippines Nityo Infotech Services Philippines Full time

    IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE Location: BGC, Taguig (Hybrid, 10 days onsite per month Schedule: Shifting / Night Shift Salary: 30,000 gross + 10,000 completion bonus Project based - 6 months (Subject for extension) Open House Interview: July 09-16, 2024 Start Date: July 29, 2024 QUALIFICATIONS: -Open for Undergrads, Vocational, Diploma,...

  • IT Service Desk

    2 days ago

    Taguig, Philippines Nityo Infotech Full time

    URGENT HIRING!!!NITYO INFOTECH IS LOOKING FOR IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDEDSalary: Up to 30,000 PHP GrossLocation: BGC, Taguig (Hybrid)Schedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: July 29, 2024Open House Interview: July 09-16, 2024Other Benefits:HMO and Group Insurance after 1...

  • IT Service Desk

    19 hours ago

    Taguig, Philippines Nityo Infotech Services Philippines Full time

    IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE Location: BGC, Taguig (Hybrid, 10 days onsite per month Schedule: Shifting / Night Shift Salary: 30,000 gross + 10,000 completion bonus Project based - 6 months (Subject for extension) Open House Interview: July 09-16, 2024 Start Date: July 29, 2024 QUALIFICATIONS: -Open for Undergrads, Vocational, Diploma,...

  • Service Desk Team Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines Yempo Inc Full time

    We have an exciting dayshift, Manila based opportunity available for a Service Desk Team Lead working on a dayshift . W ork from home or office- based – you choose When you join Yempo, you'll receive the following fantastic benefits: Highly competitive salary – paid weekly HMO enrollment on commencement Additional HMO dependents added each year of...

  • IT Service Desk

    6 days ago

    Davao City, Davao, Philippines BSO IRELAND LIMITED Full time

    ***JOB IS OFFICE-BASED IN DAVAO CITY, PHILIPPINES***RoleAs an IT Service Desk Technician, you will be responsible for the support of client services running with BSO. You will be tasked to log on to support tools, and additional support service resources if needed. Issues outside the scope of their capability or responsibility are fixed by engaging in...

  • IT Service Desk Support

    2 months ago

    Taguig, Philippines Eteam Workforce Private Corporation Full time

    Title: IT Service Desk SupportContract Duration: 8 monthsWork Arrangement: OnsiteLocation: McKinley West, TaguigSalary Offer: Php46,000 + Php4,000 non taxable allowanceQualifications:· 4 to 6 years of IT Service Desk experience· At least 1 year of experience with ServiceNow ticketing tool· Good communication skills· Amenable to work onsiteJob...

  • IT Service Desk Support

    4 weeks ago

    Taguig, Philippines Eteam Workforce Private Corporation Full time

    Title: IT Service Desk SupportContract Duration: 8 monthsWork Arrangement: OnsiteLocation: McKinley West, TaguigSalary Offer: Php46,000 + Php4,000 non taxable allowanceQualifications:· 4 to 6 years of IT Service Desk experience· At least 1 year of experience with ServiceNow ticketing tool· Good communication skills· Amenable to work onsiteJob...