Operations Director

4 weeks ago


Metro Manila, Philippines SSG Full time

We are looking for a visionary Operations Director to lead, innovate, and transform our organization’s operational strategies, driving sustainable growth, exceptional client satisfaction, and financial excellence. This role is a key leadership position, offering the opportunity to shape the company’s future and ensure its continued success in a competitive marketplace.


Key Responsibilities:

Service Delivery & Client Satisfaction:

Champion the company's mission while ensuring seamless business operations that align with our values and client expectations.Drive organic growth and expansion by identifying new market niches and opportunities.Cultivate strong, long-term relationships with clients through proactive engagement and personalized service delivery.Differentiate the company through strategic execution and value propositions that set us apart in the industry.

Financial Leadership:

Set ambitious financial targets and manage expenses to drive profitability and growth.Create revenue strategies that stretch organizational capabilities and generate sustainable returns.Lead budgeting, expense management, and forecasting to ensure financial stability and predictability.Oversee strategies to manage attrition expenses while enhancing overall profitability.

Operational Excellence:

Review and approve Key Result Areas (KRAs) and Key Performance Indicators (KPIs) to ensure alignment with business objectives and client goals.Collaborate with line leaders to refine workforce KPIs, driving efficiency and performance.Implement and oversee reward and recognition programs, fostering a culture of excellence and accountability.Develop cutting-edge monitoring tools to track performance and optimize operational outcomes.

Culture & Talent Development:

Foster a motivated, high-performing workforce by collaborating with training and quality teams to drive engagement and continuous development.Lead talent acquisition efforts, ensuring the recruitment of top-tier talent and driving a culture of innovation, collaboration, and growth.


Qualifications:

5+ years of experience in operations with a proven track record of success in a senior leadership role.Strong financial and strategic acumen with experience in budget management, forecasting, and revenue generation.High school diploma or GED required; Associate or Bachelor's degree in a relevant field preferred.

If you are a dynamic leader with a passion for operational excellence and a desire to drive meaningful business outcomes, we want to hear from you. Join us in shaping the future and achieving new heights of success. Apply today

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.



  • Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Operations Director Job DescriptionAt TASQ Staffing Solutions, we are seeking an experienced Operations Director to lead our contact center operations in Manila, Philippines. As a key member of our team, you will be responsible for overseeing all aspects of our contact center operations, ensuring operational excellence, efficiency, and a superior customer...


  • Manila, National Capital Region, Philippines KMC Solutions Full time

    Director of Operations Job DescriptionKMC Solutions is seeking a highly experienced and strategic Director of Operations to oversee our internal operations, ensuring efficiency and growth across all our brands.Main Responsibilities:Operational Efficiency: Develop and implement strategies to enhance efficiency, productivity, and profitability using AI and...


  • Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Operations Director Job DescriptionAt TASQ Staffing Solutions, we are seeking an experienced Operations Director to lead our contact center operations team. As a key member of our leadership team, you will be responsible for driving operational excellence and achieving business objectives.Key Responsibilities:Operational Leadership: Provide strategic...


  • Metro Manila, Philippines Solaire Resort & Casino Full time

    OVERVIEWThe Director of Customer Experience Operations (Director, CXO) is responsible for overseeing the strategic implementation of customer experience initiatives across all Solaire Resort properties. This role required a delicate balance of operational excellence, innovative leadership, and a commitment to delivering engaging, fun experiences that reflect...


  • Manila, National Capital Region, Philippines Zendesk Full time

    Lead Sales Operations Director for our Shared Service Center in Manila, driving sales excellence and revenue growth through process optimization and team leadership. As the Sales Operations Director for our Shared Service Center in Manila, you will play a pivotal role in leading and managing the sales operations team. Your primary responsibility will be to...

  • Operations Director

    4 weeks ago


    Manila, National Capital Region, Philippines SSG Full time

    We are looking for a visionary Operations Director to lead, innovate, and transform our organization's operational strategies, driving sustainable growth, exceptional client satisfaction, and financial excellence. This role is a key leadership position, offering the opportunity to shape the company's future and ensure its continued success in a competitive...


  • Metro Manila, Philippines ELITE HAVENS Full time

    Elite Havens Finance & Admin Director  About Elite HavensFor 25 years, Elite Havens has been offering discerning travelers a respite from everyday life.Today, we offer over 300 private luxury villas and chalets across Asia's most awe-inspiring locations, including Bali, Nusa Lembongan, Lombok, Phuket, Koh Samui, Niseko, India, Sri Lanka and Maldives.From...


  • Manila, National Capital Region, Philippines Solaire Resort & Casino Full time

    OVERVIEWThe Director of Customer Experience Operations (Director, CXO) is responsible for overseeing the strategic implementation of customer experience initiatives across all Solaire Resort properties. This role required a delicate balance of operational excellence, innovative leadership, and a commitment to delivering engaging, fun experiences that reflect...

  • ICT Director

    3 days ago


    Manila, National Capital Region, Philippines Private Advertiser Full time

    **ICT Director Job Description** Seeking an experienced ICT Director to lead the development and operations of the company's information and communication technology strategy, ensuring alignment with business goals and effective delivery of ICT solutions. The ICT Director will be responsible for leading the company's ICT strategy, development, and...


  • Metro Manila, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Job OverviewThe primary focus of this position is to support the oversight and management of the Customer's assets (projects and strategic initiatives) within IQVIA Product Development. The role holder will support and lead activities required to achieve the accelerated growth of the designated customer's account. The position supports the governing of...

  • ICT Director

    3 days ago


    Metro Manila, Philippines Private Advertiser Full time

    Job Summary:The ICT Director will lead the information and communication technology (ICT) strategy, development, and operations. This role is critical in aligning ICT services and infrastructure with the company’s business strategy, ensuring the effective delivery of ICT solutions, and overseeing IT systems that support the company's operational goals. The...

  • Agency Director

    1 month ago


    Manila, National Capital Region, Philippines Children International, Inc. Full time

    ABOUT CHILRDEN INTERNATIONAL:Children International, a $114 million global humanitarian organization, seeks a dynamic, results-driven leader for their Manila Agency. This executive will spearhead strategic initiatives and enhance operational effectiveness. At Children International, every employee plays a crucial role in impacting the lives of children and...

  • Project Director New

    2 weeks ago


    Metro Manila, Philippines Oliver – SEAPAC Full time

    Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with...


  • Metro Manila, Philippines Tenet Global Business Center, Inc. Full time

    JOB SUMMARYThe Director of GBC Coding Quality is responsible for the management of coding quality auditing and review services for Conifer’s Global Business Center. This position ensures coding and auditing teams uphold Conifer Quality & Performance standards and Conifer Compliance policies and procedures. The Director also monitors and contributes to the...


  • Manila, Philippines Zendesk Full time

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description As the Sales Operations Director for our Shared Service Center located in Manila, you will play a pivotal role in leading and managing the sales...


  • Manila, National Capital Region, Philippines Risewave Consulting Inc. Full time

    Key ResponsibilitiesOversee the development and implementation of freight forwarding service offerings, including ocean and air freight operations, procurement, projects, and product development.Establish and manage a freight team handling import/export/customs/trucking/billing, promoting a continuous improvement approach to processes and striving for...

  • Operations Supervisor

    3 weeks ago


    Metro Manila, Philippines Star Paper Corporation Full time

    I. JOB MISSION/SUMMARYThe Retail Operations Supervisor is responsible for the day-to-day operations of a retail store. This includes manpower management, overseeing the store staff's activities, and ensuring customer satisfaction. The Retail Operations Supervisor also plays a key role in developing and implementing company and store policies and...


  • Manila, National Capital Region, Philippines Risewave Consulting Inc. Full time

    Key ResponsibilitiesAs a key member of our team at Risewave Consulting Inc., you will be responsible for overseeing all aspects of freight forwarding operations, including ocean and air freight, procurement, projects, and product development. Your expertise will be crucial in setting up and managing a freight team that handles...


  • Manila, National Capital Region, Philippines ELITE HAVENS Full time

    Elite Havens Finance & Admin Director About Elite HavensFor 25 years, Elite Havens has been offering discerning travelers a respite from everyday life.Today, we offer over 300 private luxury villas and chalets across Asia's most awe-inspiring locations, including Bali, Nusa Lembongan, Lombok, Phuket, Koh Samui, Niseko, India, Sri Lanka and Maldives.From...


  • Manila, National Capital Region, Philippines PLC Full time

    Job DescriptionAs an Operations Head at PLC, you will be responsible for overseeing the property management teams to ensure effective maintenance and management of properties. This includes lease negotiations, maintenance, and tenant relations. You will also develop and manage budgets for real estate properties, monitor financial performance, and implement...