Operations Director
4 weeks ago
We are looking for a visionary Operations Director to lead, innovate, and transform our organization’s operational strategies, driving sustainable growth, exceptional client satisfaction, and financial excellence. This role is a key leadership position, offering the opportunity to shape the company’s future and ensure its continued success in a competitive marketplace.
Key Responsibilities:
Service Delivery & Client Satisfaction:
Champion the company's mission while ensuring seamless business operations that align with our values and client expectations.Drive organic growth and expansion by identifying new market niches and opportunities.Cultivate strong, long-term relationships with clients through proactive engagement and personalized service delivery.Differentiate the company through strategic execution and value propositions that set us apart in the industry.Financial Leadership:
Set ambitious financial targets and manage expenses to drive profitability and growth.Create revenue strategies that stretch organizational capabilities and generate sustainable returns.Lead budgeting, expense management, and forecasting to ensure financial stability and predictability.Oversee strategies to manage attrition expenses while enhancing overall profitability.Operational Excellence:
Review and approve Key Result Areas (KRAs) and Key Performance Indicators (KPIs) to ensure alignment with business objectives and client goals.Collaborate with line leaders to refine workforce KPIs, driving efficiency and performance.Implement and oversee reward and recognition programs, fostering a culture of excellence and accountability.Develop cutting-edge monitoring tools to track performance and optimize operational outcomes.Culture & Talent Development:
Foster a motivated, high-performing workforce by collaborating with training and quality teams to drive engagement and continuous development.Lead talent acquisition efforts, ensuring the recruitment of top-tier talent and driving a culture of innovation, collaboration, and growth.
Qualifications:
If you are a dynamic leader with a passion for operational excellence and a desire to drive meaningful business outcomes, we want to hear from you. Join us in shaping the future and achieving new heights of success. Apply today
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
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