Customer Care Officer

4 weeks ago


Metro Manila, Philippines ORIX METRO Leasing and Finance Corporation Full time
Job Specification:Graduate of any Bachelor's DegreeAtleast 2 years work related experience in customer serviceKnowledgeable in MS SuitesExcellent verbal, written and customer service skillsAttention to details, customer-centric and has the ability to remain calm under pressureJob Description:Acts on reported customer complaintsReports customer complaints. Escalates concerns to department heads and supervisor, if necessary.Monitors progress of requests and concerns.Coordinatinates with different departments regarding concerns, complaints or requests of clients.Collates reports from different departments and prepares SLA result monitoring.Undertakes other functions that may be assigned by the management from time to time.
Summary of role requirements:
Looking for candidates available to work:Monday: MorningTuesday: MorningWednesday: MorningThursday: MorningFriday: Morning2-3 years of relevant work experience required for this roleWorking rights required for this role

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