Local IT Specialist

1 month ago

Cebu, Philippines Kuehne Nagel Full time
Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organizationâs growth. Your Role First level IT support for Kuehne Nagel Global Services users and stakeholders. To provide IT helpdesk support to KNGS on a daily basis and cater to different IT tasks provided by the IT Manager. IT Specialist will serve as the bridge to the different BU/FU within KNGS in terms of new IT solutions and implementations. Your Responsibilities - Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailed all required system updates, as well as the date of completion
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Install and configure computer systems and applications within the company
- Asset Management
- To complete all tasks assigned by the KNGS IT Manager.
- Support a 24x7 working environment.
- On-call duties (as required by business needs). Your Skills and Experiences Bachelor's Degree in Information Technology or related courses
2-3 years experience in the related field
Proficiency in troubleshooting hardware, software, and network issues.
Must have solid experience with Network Background, Microsoft 365/Exchange and Microsoft Intune
Strong verbal and written communication skills to interact with users and explain technical concepts clearly.
Knowledgeable with Active Directory and Account creation.
Ability to work effectively as part of a team and collaborate with other departments or external vendors. Good Reasons to Join We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today

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