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KNGS Operations Care Specialist

3 months ago

Cebu, Philippines Kuehne Nagel Full time
Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization's growth. Your Role The Operational Care Specialist manages the coordination of customer shipments by securing buy rates and capacity with qualified carriers/partners. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by: accomplishing the necessary bookings with our partners, implementing the requisite data entry associated with transport document generation, generating the required documentation, and working with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection) All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and performed by Kuehne+Nagel operational systems. Your Responsibilities
  • You will maximize using Kuehne+Nagel core operating systems by using Air Logistics System.
  • Monitor performance related to processes and collaborate with the Air Logistics Process Manager to lead and automate use related to processes.
  • You will negotiate and maintain vendors and ensure their tariffs are uploaded into Air Log System.
  • Increase carrier use by reviewing cargo flows and collaborating with partners to implement changes that benefit
    Kuehne+Nagel and our customers.
    Monitor vendor and carrier performance measures and communicate with all partners to improve performance.
  • Collaborate with the Customer Care Location to ensure we achieve our customer service commitments, and collaborate with the Revenue Care Center to ensure all costs and exceptions are noted in real-time to ensure accurate invoicing and maximize gross profit.
  • Communicate and provide updates to customers until final mile delivery is made.
  • Monitor export and import shipments, escalate any discrepancies to the management team and prepare spot quotes for shipments.
Your Skills and Experiences
  • 2+ years of experience with import procedures.
  • Basic knowledge of freight forwarding.
  • Support both customers (indirectly) and company partners to ensure satisfaction and service excellence.
Good Reasons to Join We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.