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L1 Support Specialist

2 months ago

Metro Manila, Philippines Solvento Philippines, Inc. Remote Work Freelance Full time

Position Overview:

Level 1 Support Specialist is the first point of contact for technical assistance and mainly responsible for the monitoring of workflow/pipeline/job executions in Production environment. The ideal candidate should possess excellent communication abilities, strong problem-solving skills, and a customer-focused mindset.

Key Responsibilities:

Serve as the initial point of contact for Client requiring assistance with basic inquiries and issuesMonitor execution of workflows/pipelines/jobsReview results of executions and report to ClientDiagnose and resolve basic issues encountered during workflow/pipelines/job executionsLog and track all issues using the Client’s ticketing system from creation to closingDocument root cause, solution, and create knowledge base documentation to assist with future troubleshootingFollow up with Client to ensure that reported issues have been resolved to their satisfactionEscalate complex or unresolved issues to higher-level support teams according to documented processesMaintain and update technical documentation and procedures.Collaboration with Service Delivery Manager, Project Manager, Client, and/or third-party vendors in the performance of work, as needed

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related fieldAbility to write efficient and optimized SQL queriesKnowledgeable in Azure Synapse/Asure Data FactoryPrevious experience in technical support role is a plus.Knowledge and experience with IT service management tools and ticketing systems (e.g., ServiceNow, Jira, Azure DevOps) is a plus.Attention to detail, organized, and can work well with a teamStrong problem-solving skills and the ability to troubleshoot technical issuesCustomer-focused attitudeExcellent communication skills
 

Job Type: Fixed term

Contract length: 12 months

Pay: Php18,000.00 - Php35,000.00 per month

 

Benefits:

Company eventsHealth insuranceOpportunities for promotionPromotion to permanent employee

Schedule:

8 hour shiftAfternoon shiftDay shiftMonday to FridayWeekends

 

Supplemental Pay:

13th month salaryCompany eventsHealth insuranceOpportunities for promotionPromotion to permanent employee

 

Ability to commute/relocate:

Makati City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

L1 Support: 1 year (Preferred)