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Email & Chat Support for Telco Account

4 months ago


Metro Manila, Philippines OAMPI Inc. Full time

Email & Chat Support Agents 

Earn up to Php 25,000/month for this position
19/F Robinsons Summit Center, Ayala Avenue, Makati, PH
 QUALIFICATIONS

Four-year Bachelor’s Degree from an accredited college or university preferredAt least 1 year experience in live chat/email support/customer service/call center environment is requiredGood written and verbal English communication skillsMastery of CRM and Ticketing tools (Zendesk, Service Cloud, Zopim, etc)Basic technical skills (able to navigate through smartphone and computer applications)Upbeat, positive, kind, and empathetic personality preferredFlexible and willing to work in a fast-paced and quickly growing environmentOpen-minded and prepared to take on new challenges and learn new skillsWilling to work in MakatiCan start immediately

 RESPONSIBILITIES

Assist customers via live chat/email in clear and concise written EnglishImprove the quality of customer interactions on a daily basisHave fun and work effectively with a team of awesome peopleAble to work independently with minimal supervision