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E-Commerce Processing Assistant
2 weeks ago
JOB SUMMARY
Customer RelationsDatabase MaintenanceProcessing and CoordinationAdministrative functionsJOB RESPONSIBILITIES
Serve customers by providing product and service information, and resolving product and service problems.Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Coordinate with departments that can help in resolving the problem and serving the request of the customer.Maintain and update reports pertaining to order history and management.Effectively perform good customer service and help in establishing good company image to maintain customers' brand loyalty.Management of sales and operations of online stores such as brand web store, Lazada, Shopee, Shopify and ZaloraPerforms other related tasks as instructed by immediate headJOB QUALIFICATIONS
Candidates must possess a Bachelor’s Degree/College Degree in Business Studies/ Administration/ Management, Marketing, Commerce, Communications, or equivalentWith a least 1-2 years related experience in retail, sales or operations, e-commerce platform, and customer serviceExcellent communication and problem-solving skillsOrganized or with good documentation skillsWilling to work physically in the Warehouse Office, Marikina-Pasig City boundary every Mondays to Saturdays-
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