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Customer Experience Associate
1 week ago
Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.Performs tasks based on established procedures.In some areas, requires vocational training, certifications, licensures, or equivalent experience.Responsibility Statements:
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.Identifies customer needs by referring to case notes and examining each as a specific case.Performs routine call center activities concerning business products and services.Uses standard scripts and established guidelines and under supervision, to meet SLAs.Provides customers with information that is specialized and communicated in a warm empathetic manner.Gathers all necessary information to update the database.Escalates issues to senior levels, based on complaints or concerns.Explains company policies to customers.Performs other duties as assigned.Complies with all policies and standards.REQUIREMENTS:
Graduate of Medical Allied Courses and or;Handled healthcare account (BPO) for at least 1 year-
Customer Service Representative In manila
1 month ago
metro manila, Philippines Customer Service Representative Full timeCustomer Service Representive HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER CITY Cebu, Insular Bldg. Ayala Cebu, I.T park lahug apas Cagayan de Oro, Teleperformance Davao,...
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Customer Service Representative In manila
1 month ago
metro manila, Philippines Customer Service Representative Full timeCustomer Service Representive HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER CITY Cebu, Insular Bldg. Ayala Cebu, I.T park lahug apas Cagayan de Oro, Teleperformance Davao,...
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