Customer Experience Associate

2 weeks ago

Manila, National Capital Region, Philippines VargasAndrews Full time
Notes before application:
  • This is an independent contractor role. Salary stated in the job advertisement is "all-in"
  • Salary is up to AUD $ 1,100/month
  • Work schedule is 3 days a week, 12 hours per day or Friday to Sunday ,7:00am - 8:00 am Brisbane time
  • This role is only available in the Philippines.
  • This is a permanent work-from-home role.

Hiring Company Summary:

Our company manages a collection of 44 vacation rental suites situated in the lively locales of Rocklea, Sunnybank, Acacia Ridge, and Kuraby, Queensland. With a strong commitment to values such as customer obsession, accountability, curiosity, efficiency, and teamwork (CACHET), we pride ourselves on delivering exceptional hospitality experiences to our guests, ensuring their stays are not just comfortable and clean but also infused with a touch of personalized excellence.

Key Responsibilities:

  • Responding promptly to guest inquiries, concerns, and requests, ensuring a positive and seamless experience.
  • Quality control and damage claims from guests and/or booking channels.
  • Accepting and modifying bookings.
  • Managing cleaners for all listing at check-out date.
  • Responsible for guest reviews and claims for any damages.
  • Attend weekly scrum meeting to talk about issues and to-dos.
  • Assigning all maintenance issues with suppliers.
  • Rostering cleaners and checking they have completed their tasks.
  • Ordering consumables and furniture for properties.
  • Organizing suppliers' such as coordinating entry with guests.
  • Coordinating delivery and installation of furniture and supplies.
  • Other related tasks assigned by the reporting manager will be communicated to the Contractor.

Skills and Qualifications:

  • Strong communication and interpersonal skills.
  • High level of organizational skills and attention to detail.
  • Ability to manage multiple tasks and prioritize effectively.
  • Experience in customer service or hospitality is preferred.
  • Proficiency in using booking and property management systems.
  • Flexibility and ability to adapt in a fast-paced environment.

Values:

  • Customer Obsession: Always prioritize the needs and experiences of our guests.
  • Accountability: Take responsibility for actions and decisions.
  • Curiosity: Seek out new ideas and opportunities for improvement.
  • Efficiency: Strive to work smarter, ensuring processes are streamlined and effective.
  • Teamwork: Collaborate effectively with colleagues to achieve common goals.

If you are passionate about hospitality and enjoy ensuring guests have memorable experiences, we invite you to apply for this exciting opportunity. Join us in our commitment to excellence and be a part of a dynamic team dedicated to exceptional customer service.

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