Capacity and Incident Manager

Overview:The Retail Banking Operations in ING’s largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance...

Key accountabilitiesDevelop, coordinate and promote the ITIL-based Incident process, including Major Incident handling, and continually improve to standard methodologiesStandardize and provide Incident metrics, Major Incident metrics and Critical Success Factors and perform in-depth analysisReview the efficiency of the Incident Management process; identify...

Key accountabilities Develop, coordinate and promote the ITIL-based Incident process, including Major Incident handling, and continually improve to standard methodologies Standardize and provide Incident metrics, Major Incident metrics and Critical Success Factors and perform in-depth analysis Review the efficiency of the Incident Management process;...

Key accountabilities Develop, coordinate and promote the ITIL-based Incident process, including Major Incident handling, and continually improve to standard methodologies Standardize and provide Incident metrics, Major Incident metrics and Critical Success Factors and perform in-depth analysis Review the efficiency of the Incident Management process;...

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...

Title: Site Reliability EngineerOverview:Working as an SRE in this team, you will have the responsibility to impact ING globally. You will challenge and contribute to ING’s well-architected framework and underlying reliability patterns. You will be responsible inIf you enjoy:monitoring and troubleshootingperformance monitoringproactive identifying problem...

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading technology company that offers a full spectrum of global technology and supply chain services to businesses around the world.Job Summary:Our respected client is seeking for an experienced is seeking Information Security (SOC) Manager who will be responsible...

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading technology company that offers a full spectrum of global technology and supply chain services to businesses around the world.Job Summary:Our respected client is seeking for an experienced is seeking Information Security (SOC) Manager who will be responsible...

Service Desk Analyst QualificationPrimarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox.Logged all request received on ME SDP Ticketing System and continuously monitor status.Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards.Responsible for logging and issuing...

Title: Site Reliability EngineerOverview:Working as an SRE in this team, you will have the responsibility to impact ING globally. You will challenge and contribute to ING's well-architected framework and underlying reliability patterns. You will be responsible inIf you enjoy:monitoring and troubleshootingperformance monitoringproactive identifying problem...

Service Desk Analyst Qualification Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox. Logged all request received on ME SDP Ticketing System and continuously monitor status. Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards. Responsible for logging and...

Service Desk Analyst Qualification Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox. Logged all request received on ME SDP Ticketing System and continuously monitor status. Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards. Responsible for logging and...

Chevron is accepting online applications for the position of Site Reliability Engineer located in Makati City, Philippines. Join our TeamChevron's strategy is straight-forward: be a leader in efficient and lower carbon production of traditional energy, in high demand today and for decades to come, while growing lower carbon businesses that will be a bigger...

Location: Makati (hybrid)Responsibilities:• Perform data cleaning, preparation, reporting, and data analysis• Assemble large, complex sets of data that meet non-functional and functional business requirements• Perform data extraction, aggregation, and quality checking from multiple sources and tables in support of trend identification, root cause...

Location: Makati (hybrid) Responsibilities: • Perform data cleaning, preparation, reporting, and data analysis • Assemble large, complex sets of data that meet non-functional and functional business requirements • Perform data extraction, aggregation, and quality checking from multiple sources and tables in support of trend identification, root cause...

Achieving SLAs and minimizing SLA breaches. • Monitori service level agreements ensuring SLA are met • Escalates potential service level breaches and recommends solutions to ensure SLAs are met • Monitors and reports to client and management on operational service level • Ensures operational level agreements (OLA) between teams are...

Achieving SLAs and minimizing SLA breaches. • Monitori service level agreements ensuring SLA are met • Escalates potential service level breaches and recommends solutions to ensure SLAs are met • Monitors and reports to client and management on operational service level • Ensures operational level agreements (OLA) between teams are...

Location: Makati (hybrid) Responsibilities: • Perform data cleaning, preparation, reporting, and data analysis • Assemble large, complex sets of data that meet non-functional and functional business requirements • Perform data extraction, aggregation, and quality checking from multiple sources and tables in support of trend identification, root cause...

Main Responsibilities• You will have managerial responsibilities over a group of specialists with various seniority (a combination of junior, intermediate and senior credit assessment specialists).• Your team will perform activities with various complexities in the end-to-end value stream of credit assessment under our wholesale banking portfolio.• You...

Chevron is accepting online applications for the position of Site Reliability Engineer located in Makati City, Philippines. Join our TeamChevron's strategy is straight-forward: be a leader in efficient and lower carbon production of traditional energy, in high demand today and for decades to come, while growing lower carbon businesses that will be a bigger...