IT Incident Manager

Key accountabilities Develop, coordinate and promote the ITIL-based Incident process, including Major Incident handling, and continually improve to standard methodologies Standardize and provide Incident metrics, Major Incident metrics and Critical Success Factors and perform in-depth analysis Review the efficiency of the Incident Management process;...

Key accountabilities Develop, coordinate and promote the ITIL-based Incident process, including Major Incident handling, and continually improve to standard methodologies Standardize and provide Incident metrics, Major Incident metrics and Critical Success Factors and perform in-depth analysis Review the efficiency of the Incident Management process;...

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...

Overview:The Retail Banking Operations in ING’s largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance...

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading technology company that offers a full spectrum of global technology and supply chain services to businesses around the world.Job Summary:Our respected client is seeking for an experienced is seeking Information Security (SOC) Manager who will be responsible...

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading technology company that offers a full spectrum of global technology and supply chain services to businesses around the world.Job Summary:Our respected client is seeking for an experienced is seeking Information Security (SOC) Manager who will be responsible...

Service Desk Analyst QualificationPrimarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox.Logged all request received on ME SDP Ticketing System and continuously monitor status.Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards.Responsible for logging and issuing...

Service Desk Analyst Qualification Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox. Logged all request received on ME SDP Ticketing System and continuously monitor status. Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards. Responsible for logging and...

Service Desk Analyst Qualification Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox. Logged all request received on ME SDP Ticketing System and continuously monitor status. Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards. Responsible for logging and...

Achieving SLAs and minimizing SLA breaches. • Monitori service level agreements ensuring SLA are met • Escalates potential service level breaches and recommends solutions to ensure SLAs are met • Monitors and reports to client and management on operational service level • Ensures operational level agreements (OLA) between teams are...

Achieving SLAs and minimizing SLA breaches. • Monitori service level agreements ensuring SLA are met • Escalates potential service level breaches and recommends solutions to ensure SLAs are met • Monitors and reports to client and management on operational service level • Ensures operational level agreements (OLA) between teams are...

DescriptionAs DevOps Engineer, you will have a key role in ensuring that everything we do has quality, stability by keeping compliance in mind. You are responsible for day-to-day activities that range from active involvement in the delivery pipeline, test automation, LCM of servers, monitoring, involved in standby, test execution for different test levels,...

IT Workplace Services Engineer The IT Workplace Services Engineer is responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the efficient functioning of IT equipment. This role involves installing, configuring, and deploying computer systems, enforcing security measures, and maintaining...

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 25 - 50%We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and...

IT Workplace Services Engineer The IT Workplace Services Engineer is responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the efficient functioning of IT equipment. This role involves installing, configuring, and deploying computer systems, enforcing security measures, and maintaining...

Title: Site Reliability EngineerOverview:Working as an SRE in this team, you will have the responsibility to impact ING globally. You will challenge and contribute to ING’s well-architected framework and underlying reliability patterns. You will be responsible inIf you enjoy:monitoring and troubleshootingperformance monitoringproactive identifying problem...

Responsibilities Conduct a comprehensive Safety Minimum Mandatory Requirement (warehouse) audit for all depots. Conduct a comprehensive Safety Minimum Mandatory Requirement audit for all Transport with Class D Incidents. Provide recommendations for action closure and improvement of the logistics safety program. Collaborate with client representative for the...

MAIN DUTIES AND RESPONSIBILITIES: • Handles all labor-related concerns or inquiries. • Attends to all labor-related conferences or hearings as needed. • Coordinate with Labor-related sectors on compliances or requirements. • Serve as the organization's representative to ALL DOLE related conferences, seminar, etc. • Stay abreast of local labor...

MAIN DUTIES AND RESPONSIBILITIES:•Handles all labor-related concerns or inquiries.•Attends to all labor-related conferences or hearings as needed.•Coordinate with Labor-related sectors on compliances or requirements.•Serve as the organization's representative to ALL DOLE related conferences, seminar, etc.•Stay abreast of local labor laws,...

PRIMARY RESPONSIBILITIES: ITSM Platform administration: Administration, support, and optimization of the ITSM tools: ticketing system, configuration management databases (CMDB).Processes management: Implementation and optimization of Support processes, such as Incident, Requests and Changes, in coordination with the relevant teams and services, in compliance...