Service Level Management
4 weeks ago
Achieving SLAs and minimizing SLA breaches. • Monitori service level agreements ensuring SLA are met • Escalates potential service level breaches and recommends solutions to ensure SLAs are met • Monitors and reports to client and management on operational service level • Ensures operational level agreements (OLA) between teams are met as a result affecting total service level agreement • Manages and drives client-facing activities and processes including, release planning, user- acceptance testing and user training / documentation.
Qualifications:
• Graduate of Information Technology, Engineering, or equivalent.
• At least 8 years of experience working in IT service management, or a similar role.
• Expertise in certain ITIL areas ie. Incident Management, Change Management and Problem Management.
• ITIL certification is a must (ITIL v3 at a minimum)
• Strong problem solving, analytical, and time management skills.
• Ability to analyze high volume of technical data and work in a fast-paced environment.
• A strong sense of business ownership and customer focus
• Excellent communication skills.
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Service Level Management
4 weeks ago
Makati City, Philippines Manpower Core Group Inc. Full timeAchieving SLAs and minimizing SLA breaches. • Monitori service level agreements ensuring SLA are met • Escalates potential service level breaches and recommends solutions to ensure SLAs are met • Monitors and reports to client and management on operational service level • Ensures operational level agreements (OLA) between teams are...
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Entry Level for Banking
3 weeks ago
Makati/BGC, Philippines RSD Human Resources Management Consultancy Full timeWe are looking for a talented Comparison Advisor to join our growing team. KEY AREAS OF RESPONSIBILITY Assist customers by providing assistance through comparison services for optimized insurance product choices Deliver complete customer satisfaction through high standards of interaction and service delivery Educate customers by walking them through the...
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Service Manager
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Entry Level for Insurance
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Makati/BGC, Philippines RSD Human Resources Management Consultancy Full timeWe are looking for a talented Comparison Advisor to join our growing team. KEY AREAS OF RESPONSIBILITY Assist customers by providing assistance through comparison services for optimized insurance product choices Deliver complete customer satisfaction through high standards of interaction and service delivery Educate customers by walking them through the...
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GKYC Service Manager
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Entry Level for Banking
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Makati/BGC, Philippines RSD Human Resources Management Consultancy Full timeWe are looking for a talented Comparison Advisor to join our growing team. KEY AREAS OF RESPONSIBILITY Assist customers by providing assistance through comparison services for optimized insurance product choices Deliver complete customer satisfaction through high standards of interaction and service delivery Educate customers by walking them through the...
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Entry Level for Insurance
3 weeks ago
Makati/BGC, Philippines RSD Human Resources Management Consultancy Full timeWe are looking for a talented Comparison Advisor to join our growing team. KEY AREAS OF RESPONSIBILITY Assist customers by providing assistance through comparison services for optimized insurance product choices Deliver complete customer satisfaction through high standards of interaction and service delivery Educate customers by walking them through the...
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Service Delivery Manager
3 weeks ago
Makati, Philippines ApolloTech Software Inc Full timeJOB SUMMARYIdentifies the client’s needs and oversee the delivery of the services within the context of the business relative to the agreed Service Level Agreement (SLA). The main focus is to establish processes to provide consistently high levels of customer service in a cost-effective mannerRESPONSIBILITIES1. Establish and refine delivery processes2....
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Service Delivery Manager
3 weeks ago
Makati, Philippines ApolloTech Software Inc Full timeJOB SUMMARY Identifies the client’s needs and oversee the delivery of the services within the context of the business relative to the agreed Service Level Agreement (SLA). The main focus is to establish processes to provide consistently high levels of customer service in a cost-effective manner RESPONSIBILITIES 1. Establish and refine delivery...
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Service Manager
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Makati, Philippines ING Full timeOVERALL FUNCTIONThe candidate is responsible for supporting the business teams in service management (SM). This covers the creation, setup and maintenance all needed SM documentation, reporting, service meetings and aligning demand for new and existing activities. This is a global bank-wide scope so the candidate will have continuously interactions with all...
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Service Delivery Manager
3 weeks ago
Makati, Philippines ApolloTech Software Inc Full timeJOB SUMMARY Identifies the client’s needs and oversee the delivery of the services within the context of the business relative to the agreed Service Level Agreement (SLA). The main focus is to establish processes to provide consistently high levels of customer service in a cost-effective manner RESPONSIBILITIES 1. Establish and refine delivery...
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Technical Services Manager
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Makati, Philippines Asia Select Inc. Full timeJob DescriptionJob Description:The role oversees the execution of the day-to-day technical requirements to support the Workplace team and our vendor partners, ensuring compliance with SOPs and SLAs. This position is in its nature proactive and focused on the technical details, to ensure the functionality of the workplace It enables the Occupant and Guest...
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Technical Services Manager
3 weeks ago
Makati City, Philippines Asia Select Inc. Full timeJob DescriptionJob Description:The role oversees the execution of the day-to-day technical requirements to support the Workplace team and our vendor partners, ensuring compliance with SOPs and SLAs. This position is in its nature proactive and focused on the technical details, to ensure the functionality of the workplace It enables the Occupant and Guest...
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Senior Solutions Architect
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Senior Solutions Architect
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Makati, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is looking for a Senior Solutions Architect (Manager Level) in Buendia, Makati. Working hours: 9:00 am to 6:00 pm, Monday - Friday Work setup: Full Onsite, unless deployment = allowed WFH Non-negotiable qualifications: AWS and Azure Architect for 5 years End to end to architecture Has led projects for 5 years – doesn't have to be...
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Senior Solutions Architect
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Makati, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is looking for a Senior Solutions Architect (Manager Level) in Buendia, Makati. Working hours: 9:00 am to 6:00 pm, Monday - Friday Work setup: Full Onsite, unless deployment = allowed WFH Non-negotiable qualifications: AWS and Azure Architect for 5 years End to end to architecture Has led projects for 5 years – doesn't have to be...
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Software Developer
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Makati, Philippines Nityo Infotech Full timeLevel: Senior (5-10 years of relevant experience) Budget: 120K-155K Setup: Hybrid (at least 2x a week onsite), nightQualifications: • Experience in designing, developing and integrating RESTful Services using Spring Framework / Java • Experience with database technologies (AuroraDB, NoSQL) • Experience with Database design and management, including...
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Software Developer
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Makati, Philippines Nityo Infotech Full timeLevel: Senior (5-10 years of relevant experience) Budget: 120K-155K Setup: Hybrid (at least 2x a week onsite), night Qualifications: • Experience in designing, developing and integrating RESTful Services using Spring Framework / Java • Experience with database technologies (AuroraDB, NoSQL) • Experience with Database design and management,...
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Level 1 Technician
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