Service Level Management

Achieving SLAs and minimizing SLA breaches. • Monitori service level agreements ensuring SLA are met • Escalates potential service level breaches and recommends solutions to ensure SLAs are met • Monitors and reports to client and management on operational service level • Ensures operational level agreements (OLA) between teams are...

We are looking for a talented Comparison Advisor to join our growing team. KEY AREAS OF RESPONSIBILITY Assist customers by providing assistance through comparison services for optimized insurance product choices Deliver complete customer satisfaction through high standards of interaction and service delivery Educate customers by walking them through the...

We are looking for a talented Comparison Advisor to join our growing team. KEY AREAS OF RESPONSIBILITY Assist customers by providing assistance through comparison services for optimized insurance product choices Deliver complete customer satisfaction through high standards of interaction and service delivery Educate customers by walking them through the...

We are looking for a talented Comparison Advisor to join our growing team. KEY AREAS OF RESPONSIBILITY Assist customers by providing assistance through comparison services for optimized insurance product choices Deliver complete customer satisfaction through high standards of interaction and service delivery Educate customers by walking them through the...

OVERALL FUNCTIONThe candidate is responsible for supporting the business teams in service management (SM). This covers the creation, setup and maintenance all needed SM documentation, reporting, service meetings and aligning demand for new and existing activities. This is a global bank-wide scope so the candidate will have continuously interactions with all...

We are looking for a talented Comparison Advisor to join our growing team. KEY AREAS OF RESPONSIBILITY Assist customers by providing assistance through comparison services for optimized insurance product choices Deliver complete customer satisfaction through high standards of interaction and service delivery Educate customers by walking them through the...

You will fulfill the position of service Manager GKYC.  Your scope is both the service management activities of both the delivering parties as well as the service recipients.we procure around 50+ services from the all ING HUBS (PH, SK, PL, RO) and downstream we deliver around 35 Services to both the ING Group wholesale and retail locations 40+). Our goal...

JOB SUMMARYIdentifies the client’s needs and oversee the delivery of the services within the context of the business relative to the agreed Service Level Agreement (SLA). The main focus is to establish processes to provide consistently high levels of customer service in a cost-effective mannerRESPONSIBILITIES1. Establish and refine delivery processes2....

JOB SUMMARY Identifies the client’s needs and oversee the delivery of the services within the context of the business relative to the agreed Service Level Agreement (SLA). The main focus is to establish processes to provide consistently high levels of customer service in a cost-effective manner RESPONSIBILITIES 1. Establish and refine delivery...

OVERALL FUNCTIONThe candidate is responsible for supporting the business teams in service management (SM). This covers the creation, setup and maintenance all needed SM documentation, reporting, service meetings and aligning demand for new and existing activities. This is a global bank-wide scope so the candidate will have continuously interactions with all...

JOB SUMMARY Identifies the client’s needs and oversee the delivery of the services within the context of the business relative to the agreed Service Level Agreement (SLA). The main focus is to establish processes to provide consistently high levels of customer service in a cost-effective manner RESPONSIBILITIES 1. Establish and refine delivery...

Job DescriptionJob Description:The role oversees the execution of the day-to-day technical requirements to support the Workplace team and our vendor partners, ensuring compliance with SOPs and SLAs. This position is in its nature proactive and focused on the technical details, to ensure the functionality of the workplace It enables the Occupant and Guest...

Job DescriptionJob Description:The role oversees the execution of the day-to-day technical requirements to support the Workplace team and our vendor partners, ensuring compliance with SOPs and SLAs. This position is in its nature proactive and focused on the technical details, to ensure the functionality of the workplace It enables the Occupant and Guest...

TASQ Staffing Solutions is looking for a Senior Solutions Architect (Manager Level) in Buendia, Makati. Working hours: 9:00 am to 6:00 pm, Monday - Friday Work setup: Full Onsite, unless deployment = allowed WFH Non-negotiable qualifications: AWS and Azure Architect for 5 years End to end to architecture Has led projects for 5 years – doesn't have to be...

TASQ Staffing Solutions is looking for a Senior Solutions Architect (Manager Level) in Buendia, Makati.Working hours: 9:00 am to 6:00 pm, Monday - FridayWork setup: Full Onsite, unless deployment = allowed WFHNon-negotiable qualifications:AWS and Azure Architect for 5 years End to end to architecture Has led projects for 5 years – doesn't have to be...

TASQ Staffing Solutions is looking for a Senior Solutions Architect (Manager Level) in Buendia, Makati. Working hours: 9:00 am to 6:00 pm, Monday - Friday Work setup: Full Onsite, unless deployment = allowed WFH Non-negotiable qualifications: AWS and Azure Architect for 5 years End to end to architecture Has led projects for 5 years – doesn't have to be...

Level: Senior (5-10 years of relevant experience) Budget: 120K-155K Setup: Hybrid (at least 2x a week onsite), nightQualifications: • Experience in designing, developing and integrating RESTful Services using Spring Framework / Java • Experience with database technologies (AuroraDB, NoSQL) • Experience with Database design and management, including...

Level: Senior (5-10 years of relevant experience) Budget: 120K-155K Setup: Hybrid (at least 2x a week onsite), night Qualifications: • Experience in designing, developing and integrating RESTful Services using Spring Framework / Java • Experience with database technologies (AuroraDB, NoSQL) • Experience with Database design and management,...

Summary: This position requires a blend of technical skills, primarily in troubleshooting and intermediate knowledge of Active Directory (AD), along with strong customer service capabilities. The ideal candidate is nimble, eager to learn, and capable of efficiently resolving a wide range of level 1 and 2 service tickets.Responsibilities:Utilize intermediate...

The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.  ResponsibilitiesConduct product orientation and trainingManage demonstration of equipmentPlan projects and create technical drawingsProvide pre- and post-sales support to dealers and customersEnsures that systems,...