Site Reliability Engineer

3 weeks ago

Makati City, Philippines Chevron Holdings Inc Full time
Chevron is accepting online applications for the position of Site Reliability Engineer located in Makati City, Philippines.

Join our Team
Chevron's strategy is straight-forward: be a leader in efficient and lower carbon production of traditional energy, in high demand today and for decades to come, while growing lower carbon businesses that will be a bigger part of the future. To achieve these goals, we'll build on the assets, experience, capabilities, and relationships we've developed over 140 years to incubate and grow new business.

Technology will play a crucial role in unlocking ever cleaner and more affordable sources of energy. Chevron is seeking innovative, technology professionals with a desire to thrive in the global digital environment and help us lead the global energy transition.

An IT career at Chevron offers you the opportunity to work in a technical environment with a global reach. You'll find that we make a business of investing in our people and encouraging your professional development through a learning culture and challenging on-the-job opportunities. We differentiate ourselves through the application of cutting-edge technology, and by taking a collaborative approach that includes in-house expertise, proprietary solutions, and strategic partnerships.

Join Chevron IT. Lend us your skills and enjoy a great career with Chevron. ​

The Role (High Level Job Description)
  • This self-motivated Site Reliability Engineer will be joining our elite team of SREs in IT Operations Center to provide, improve, and protect the software and systems behind all Chevron IT services - including management of availability, observability, scalability, latency, performance, efficiency, security, monitoring, capacity planning, troubleshooting, delivering faster, better, and cost-effective solutions.
  • SRE focuses on customer centricity and product innovation by continuous improvement from end-to-end; from designing, developing, testing & maintaining CI/CD Pipelines through operational support to build the next generation of IT applications on cloud native platforms.
Responsibilities
  • Serve as lead technical resource during major incident management from triage, postmortem, retrospective action items, and track to closure.
  • Analyze IT reliability incidents to provide insights on improvement opportunities for removing toils through automation.
  • Improve product reliability through utilization of data analytics to proactively identify problem areas, provide tier 0/1 service architectural analysis to ensure appropriate design and safeguards are in place, performance consultation prior to production release.
  • Leverage broad full-stack knowledge and experience to effectively and efficiently help product line agile teams in troubleshooting and resolving system problems.
  • Leverage software engineering experience, CI/CD pipeline, ansible, scripting to proactively manage the hosting infrastructure, run ad-hoc commands and playbooks to automate tasks.
  • Align, collaborate, and build relationships with peers, company leadership, subject matter experts and users to improve knowledge of end-to-end DevOps/Site Reliability Engineering best practices.
Requirements:
Experience
  • Hands-on experience as an IT professional with Computer Science/ Management Information Systems (MIS) degree or related field equivalent experience.
  • Demonstrated experience in on-prem and cloud architecture, Azure cloud and Linux OS, performance monitoring & management, troubleshooting (application and database), change management, API integration, process automation.
  • Analytical, troubleshooting and RCA skillsets; knowledgeable with ITSM processes, especially Incident Management.
  • Strong facilitation skills and ability to summarize complex information into succinct messages for non-technical audiences, remaining calm under pressure.
  • Knowledge or experience with KQL, CI/CD pipeline with Ansible, PowerShell, and Shell scripting.
  • Knowledge in Agile (SAFe) PI Planning, value stream mapping, scrum ceremonies.
Skills
  • T-shaped/full stack infrastructure & software engineering skills to deliver end-to-end solution via best practices and team collaboration.
  • Communication and Teamwork - Ability to communicate in a clear and concise manner, consider the views and concerns of others, achieve objectives through teamwork, and deliver consistently on commitments.
  • Critical and Analytical Thinking skills - Ability to lead technical discussions, including Major Incident and problem resolution calls. Solve problems of a complex nature. Decipher and communicate issues and solutions to complex/advanced analytical problems. Apply ingenuity, creativity and innovative thinking to identify novel solutions to problems.
  • Leverage knowledge and best practices of Site Reliability Engineering such as SLO, SLI, and SLA definitions, eliminating toil via automation, error budgets, emergency response (triage, postmortem, retrospective), demand forecast and cost-effective capacity planning to inspire others in supporting Chevron's Agile/DevOps transformation.
  • Preferred training/certifications: Microsoft Azure Administrator (AZ-104), Azure Developer Associate (AZ-204), DevOps Engineer Expert (AZ-400), Network (CCNA, JNCP, ACE), Security (PCCSA, CISSP), Linux/Unix Administration.
Working with us
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to lesbian, gay, bisexual and transgender equality in the workplace.

Benefits
  • Competitive salary
  • Allowances, medical and optical reimbursements
  • Health care coverage for you and your eligible dependents
  • Robust employee centred programs for health and wellness
  • Time-off to promote healthy work-life balance or to care for your family
  • Annual corporate incentive bonus when the company meets established goals
  • Recognition & awards program
  • Long-term savings plan
  • Life insurance
  • Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
  • Hybrid work model - work remotely from home several days a week

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