![Concentrix Philippines](https://media.trabajo.org/img/noimg.jpg)
Operations Manager I
4 days ago
The Collections Operations Manager is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Essential Functions/Core Responsibilities:
Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)Create and maximize relationships with client partners.Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance.Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. - and partner to define action plans that resolve issues and drive continuous improvement.Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirementsAttend business reviews with the clientHandle a team of team leaders
Candidate Profile:
At least 2 years of experience as OM with strong background in Collections and ClaimsWillingness to work onsite in Bridgetowne, QC.Can start ASAPAssociate degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred.Call center experience preferredDemonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback.Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal.Work well under pressure and follow through on items to completion while maintaining professional demeanor.Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates.Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.Demonstrated ability to mentor, coach and provide direction to a team of employees.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
-
Finance Manager
3 days ago
Metro Manila, Philippines Offshore Outsource Operations, Inc. Full timeAbout Offshore Outsource OperationsLocation: Ortigas Centre of Pasig City.We are an innovate BPO solutions team that delivers cost-effective results to our Australian based client. As a team, we work hard and play hard, enjoying what we do. We have a strong focus on customer service, operating in a supportive and collaborate office. All employees must work...
-
Supervisor I, Operations Management
2 weeks ago
Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full timeSupervisor I, Operations Management page is loaded Supervisor I, Operations Management Apply locations Manila time type Full time posted on Posted 4 Days Ago job requisition id R78905 Accountabilities:People and Performance Management Ensure new employees are oriented to the organization, its policies, facilities, etc.Ensure all work is completed according...
-
Operations Manager I
2 weeks ago
Manila, National Capital Region, Philippines Reed Elsevier Full timeThe Operations Manager is entrusted with the responsibility of guiding and supervising the team to ensure meticulous and efficient execution of tasks while aligning with the strategic objectives of the business. This pivotal role involves overseeing the day-to-day operations of the teams, including resource management to maximize utilization of available...
-
Internal Audit Officer
2 weeks ago
Manila, National Capital Region, Philippines I-Remit, Inc. Full timeThe Internal Audit Officer undertakes audit engagement and/or provides supervision of staff in conducting audit engagement; reviews audit working papers or reconciliation made by the audit staff, summarizes audit notes and findings, and drafts audit report thereto for review and finalization of the Audit Head. He/She assists the Internal Audit Head in the...
-
Technical Support Representative
1 week ago
Metro Manila, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full timeRole Purpose:Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...
-
Chief Risk Officer
2 weeks ago
Manila, National Capital Region, Philippines I-Remit, Inc. Full timeCompliance & Risk (Banking & Financial Services) Full time Add expected salary to your profile for insights Job Summary:Chief Risk Officer leads the development and implementation of an integrated risk management framework and strategy. Responsibilities include identifying internal and external risk exposures, quantifying and monitoring risk, establishing...
-
Payment Operations Supervisor/Officer
2 weeks ago
Metro Manila, Philippines PREMIER SMART COMMERCIALISATION SDN.BHD. Full timeWorking Location: Metro Manila, PhilippinesWhat do we need you to do? Team Management: Effectively lead and manage a team, ensuring clear communication, motivation, and alignment with company goals.Employee Performance Evaluation: Conduct regular performance reviews, providing constructive feedback and identifying opportunities for employee...
-
Supervisor I, Customer Support/Operations
2 weeks ago
Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full timeSupervisor I, Customer Support/Operations page is loaded Supervisor I, Customer Support/Operations Apply locations Manila time type Full time posted on Posted Yesterday job requisition id R77478 Operations Supervisor will manage and assign daily work of staff and over-all campaign to deliver service effectively and efficiently for the Healthcare vertical...
-
Operations Manager I
2 weeks ago
Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full timeThe Operations Manager is entrusted with the responsibility of guiding and supervising the team to ensure meticulous and efficient execution of tasks while aligning with the strategic objectives of the business. This pivotal role involves overseeing the day-to-day operations of the teams, including resource management to maximize utilization of available...
-
Operations Manager I
2 weeks ago
Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full timeOperations Manager will effectively drive service delivery for multiple campaigns in Healthcare.This role needs to strike and achieve a good balance in the following areas of focus: Develop and implement operational policies, procedures, and standards to streamline processes and enhance efficiency.Strategic Partnership – contribute to management team's...
-
Security Operations Officer
6 days ago
Metro Manila, Philippines Home Credit Philippines Full timeThe primary role of Security Operations Officer is to ensure strong physical security posture in NCR office sites to protect HC employees and company assets through efficient implementation of security-related policies, operation of security systems equipment, management of security service provider and response to incidents and/or emergency. About The...
-
Restaurant Manager
3 days ago
Metro Manila, Philippines Mc Wilson Corporation Full timeJoin our growing company now! Mc Wilson Corporation, (a restaurant group for upscale casual dining restaurants with about 30 branches nationwide) is hiring for a Restaurant Manager for our Tatatito brandOur Brands: Tokyo Bubble Tea, Honeybon, Gringo, Gringonito, Kaokee and TatatitoRESTAURANT MANAGERQUALIFICATIONSBachelor's Degree in Hotel and Restaurant...
-
Operations Manager I
4 days ago
Manila, National Capital Region, Philippines Concentrix Philippines Full timeThe Collections Operations Manager is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities:Analyze and maintain all Client Service Level Agreements; implement improvement plans as...
-
Operations Support Co-ordinator
13 hours ago
Metro Manila, Philippines Workplace Full timeTHE ROLETo support the senior operations management team by providing administrative support to allow them to spend more time out in the field with clients and their respective management teams. To provide senior management with excellent up to date reporting to manage their teams and clients to maximise operational efficiency and client service...
-
Supply Chain Management Logistics Associate
2 weeks ago
Metro Manila, Philippines Nissan Philippines, Inc. Full timeJOB SUMMARY:The SCM Logistics Associate is responsible for facilitating the CBU inbound and outbound traffic i.e., its transfer from port to vehicle yard/s, and its releasing & delivery from vehicle yard to dealer designated delivery location/s. He/ She also oversees the daily operation of the nominated trucking provider and attend to dealer delivery...
-
Operator - Surveillance
2 weeks ago
Metro Manila, Philippines Okada Manila Full timeI. JOB BRIEF I. MAJOR RESPONSIBILITIES AND DUTIESMonitor, detect, and report all cheating, scams, illegal, suspicious and irregular activities, ensuring appropriate management level team members are informed for their action.Observe and analyze gaming and cash handling areas are operating in accordance with standard procedures, using CCTV, data and...
-
Operations Manager
2 weeks ago
Manila, National Capital Region, Philippines iEminence Consulting Services Full timeManagement (Manufacturing, Transport & Logistics) Bachelor's degree in operations management, or related field.3 to 5 years of operations management or related quantitative-based business experience.Expertise in creating reports and presentations to influence business decisions.Proficiency in spreadsheets, financial tools, financial modeling, and...
-
Operations Manager
2 weeks ago
Manila, National Capital Region, Philippines Blue Planet Multipurpose Cooperative Full timeOversee the day-to-day operations of the resort and swimming pool facilities.Ensure the highest level of customer service and satisfaction for guests at the resort and swimming pool. Manage and supervise staff, including hiring, training, and scheduling.Develop and implement operational policies and procedures to ensure smooth and efficient...
-
Finance Operations Assistant
3 days ago
Metro Manila, Philippines REIMAGE PHILIPPINES, INC. Full timeResponsibilities:Accounts Payable: Process approved invoices for payments: Verify and input supplier invoices into the Accounting System.Track, verify and process staff expense reimbursements.Investigate and resolve any supplier’s invoice discrepancies/issues.Assist to prepare Accounts Payable related reconciliations, other ad hoc or recurring expense...
-
Continuous Improvement Project Manager
2 weeks ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full timeWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency,...