Operations Manager I

3 days ago

Manila, National Capital Region, Philippines Concentrix Philippines Full time

The Collections Operations Manager is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Essential Functions/Core Responsibilities:

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements.Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)Create and maximize relationships with client partners.Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance.Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. - and partner to define action plans that resolve issues and drive continuous improvement.Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirementsAttend business reviews with the clientHandle a team of team leaders Candidate Profile:At least 2 years of experience as OM with strong background in Collections and ClaimsWillingness to work onsite in Bridgetowne, QC.Can start ASAPAssociate degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred.Call center experience preferredDemonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback.Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal.Work well under pressure and follow through on items to completion while maintaining professional demeanor.Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates.Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.Demonstrated ability to mentor, coach and provide direction to a team of employees. Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

  • Supervisor I, Operations Management

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Supervisor I, Operations Management page is loaded Supervisor I, Operations Management Apply locations Manila time type Full time posted on Posted 4 Days Ago job requisition id R78905 Accountabilities:People and Performance Management Ensure new employees are oriented to the organization, its policies, facilities, etc.Ensure all work is completed according...

  • Operations Manager I

    2 weeks ago

    Manila, National Capital Region, Philippines Reed Elsevier Full time

    The Operations Manager is entrusted with the responsibility of guiding and supervising the team to ensure meticulous and efficient execution of tasks while aligning with the strategic objectives of the business. This pivotal role involves overseeing the day-to-day operations of the teams, including resource management to maximize utilization of available...

  • Internal Audit Officer

    2 weeks ago

    Manila, National Capital Region, Philippines I-Remit, Inc. Full time

    The Internal Audit Officer undertakes audit engagement and/or provides supervision of staff in conducting audit engagement; reviews audit working papers or reconciliation made by the audit staff, summarizes audit notes and findings, and drafts audit report thereto for review and finalization of the Audit Head. He/She assists the Internal Audit Head in the...

  • Chief Risk Officer

    2 weeks ago

    Manila, National Capital Region, Philippines I-Remit, Inc. Full time

    Compliance & Risk (Banking & Financial Services) Full time Add expected salary to your profile for insights Job Summary:Chief Risk Officer leads the development and implementation of an integrated risk management framework and strategy. Responsibilities include identifying internal and external risk exposures, quantifying and monitoring risk, establishing...

  • Supervisor I, Customer Support/Operations

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Supervisor I, Customer Support/Operations page is loaded Supervisor I, Customer Support/Operations Apply locations Manila time type Full time posted on Posted Yesterday job requisition id R77478 Operations Supervisor will manage and assign daily work of staff and over-all campaign to deliver service effectively and efficiently for the Healthcare vertical...

  • Operations Manager I

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    The Operations Manager is entrusted with the responsibility of guiding and supervising the team to ensure meticulous and efficient execution of tasks while aligning with the strategic objectives of the business. This pivotal role involves overseeing the day-to-day operations of the teams, including resource management to maximize utilization of available...

  • Operations Manager I

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Operations Manager will effectively drive service delivery for multiple campaigns in Healthcare.This role needs to strike and achieve a good balance in the following areas of focus: Develop and implement operational policies, procedures, and standards to streamline processes and enhance efficiency.Strategic Partnership – contribute to management team's...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines iEminence Consulting Services Full time

    Management (Manufacturing, Transport & Logistics) Bachelor's degree in operations management, or related field.3 to 5 years of operations management or related quantitative-based business experience.Expertise in creating reports and presentations to influence business decisions.Proficiency in spreadsheets, financial tools, financial modeling, and...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Blue Planet Multipurpose Cooperative Full time

    Oversee the day-to-day operations of the resort and swimming pool facilities.Ensure the highest level of customer service and satisfaction for guests at the resort and swimming pool. Manage and supervise staff, including hiring, training, and scheduling.Develop and implement operational policies and procedures to ensure smooth and efficient...

  • Continuous Improvement Project Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Wrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency,...

  • operations manager

    2 weeks ago

    Manila, National Capital Region, Philippines Wave Bar & Restaurant Corp Full time

    Preferably a graduate of BS Hotel & Restaurant Management or Business ManagementExperience in developing budgets and business plansSuperior negotiation skills for both internal and external purposesStrong working knowledge of data analysis and performance metricsMinimum of 5 years in Management level Minimum 5 years in Restaurant, Bar and/or Club...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines FOODEE GLOBAL CONCEPTS Full time

    Add expected salary to your profile for insights Candidate must possess at least Bachelor's Degree in Business Studies/Administration/Management, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent.Experience in handling multiple storesExcellent strategic planning and marketing awareness skillsWell-developed business...

  • Manager I, Call Center Training

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Manager I, Call Center Training page is loaded Manager I, Call Center Training Apply locations Manila time type Full time posted on Posted 16 Days Ago job requisition id R77978 Accountabilities: Work closely with the Customer Operations leadership team and Performance Coaches to establish benchmarks, baselines, and targets for quality performance.Provide...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Ubiquity Full time

    Management (Manufacturing, Transport & Logistics) Full time Add expected salary to your profile for insights Responsible for management of the unit and performance of all employeesManage the group and deliver the goals and metrics of eachServe as primary client and UGS contactOther responsibilities include operations management, team performance...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Richdale Consultants Ltd Full time

    We are seeking a dynamic, versatile and experienced professional to fill a new role of Operations Manager. This unique position combines responsibilities from both client management and internal operations management, requiring a candidate with strong organisational and client relationship skills, attention to detail and who works well under pressure to...

  • HR Operations Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines EcoPlanet Green Operations GmbH Full time

    Select how often (in days) to receive an alert: Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most...

  • Market Planning and Operations Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines EcoPlanet Green Operations GmbH Full time

    Market Planning and Operations Specialist (Project Based)JOB LOCATION: Unilever RFM Ice Cream – Manggahan, PasigROLE TYPE: Project-based until December 31, 2025BACKGROUND AND PURPOSE OF ROLE: This role is responsible for managing and delivering the forecasted sales growth of the assigned category or business unit through control towering end-to-end sales...

  • IBM I Power Administrator

    2 weeks ago

    Manila, National Capital Region, Philippines Netrix LLC Full time

    The Tier II Engineer will serve as an IBM Power Systems Administer that will be responsible for effective provisioning, installation/configuration, operation, and maintenance of the IBM Power Systems hardware, software and related infrastructure. The position requires knowledge of IBM Power Systems technologies offered, deployed, and/or supported by Netrix...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Carelon Global Solutions Full time

    Operations Manager (BPO Program Management) Full time Add expected salary to your profile for insights Serves as the Program Management Office (PMO) point of contact; partners with Business and support functions to ensure operation runs smoothly. • Primary duties to include but are not limited to: Collaborating with other department leaders to define,...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Circa Logica Group Full time

    Responsible for the organization's overall performance and culture.Act as the key account manager for your channel, handling all operational matters with client partners. Executing the operational plan defined by the Executive and Group Leadership team to achieve commercial and people outcomes. Use your operational expertise to devise strategies for...