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Email and Chat Support Representatives – Telco firm

2 months ago

Metro Manila, Philippines Open Access Full time
Email and Chat Support Representatives – Telco firmEarn up to PHP 28,000/month for this position19/F Robinsons Summit Center, Ayala Avenue, Makati, PHNOTICE
  • Immediate start on September 30, 2024QUALIFICATIONS
    • At least 2 years of experience in customer support for an online product
    • Prior experience providing support via email or live chat
    • Proficient in written and verbal English communication
    • Good technical skills—able to navigate through smartphone and computer applications
    • A critical thinker with good analytical skills and attention to detail
    • Can empathize with users and create a positive user experiences
    • Effective organization and time management skills
    • With an upbeat, positive, kind, and empathetic personality
    • Willing to work in MakatiRESPONSIBILITIES
      • Assist customers via email and live chat by identifying and resolving problems
      • Regularly aim to improve the quality of customer interactions
      • Be a team player; have fun and work with a team to hit client targets
      • Perform other tasks as required by the client
        Summary of role requirements:
      • Looking for candidates available to work:
      • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
Thursday: Morning, Afternoon, EveningFriday: Morning, Afternoon, EveningSaturday: Morning, Afternoon, EveningSunday: Morning, Afternoon, Evening2-3 years of relevant work experience required for this roleWorking rights required for this roleExpected start date for role: 30 September 2024Expected salary: ₱28,000 per month